Job Description

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Casual Duty Manager | Nights & Weekends – Acacia Ridge Hotel

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Love hospitality? Lead from the floor? Thrive when the venue is buzzing?

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Acacia Ridge Hotel is looking for an experienced and hands‑on Casual Duty Manager to join our management team, with hours available predominantly across evenings, late nights and weekends .

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Known locally as The Ridge, Acacia Ridge Hotel is a proud Brisbane local offering food and beverage, a large gaming room, TAB and Keno, motel accommodation and multiple function spaces.

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But more importantly, we want to be the pub that feels like home .

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A place where our regulars are remembered, new customers are welcomed and every guest feels genuinely looked after.

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We’re looking for a Duty Manager who understands that great hospitality starts with the team on the floor.

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This isn't about sitting in an office and watching the night happen.

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You’ll be right in the middle of it.

The Role n

As Duty Manager, you will take ownership of the venue and team during your rostered shifts, working closely with our General Manager and broader leadership team.

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Your responsibilities will include:

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- Managing the overall operation of the venue while on shift
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- Maintaining a strong and visible management presence on the floor
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- Leading, motivating and supporting a fun and energetic team
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- Coaching, training and mentoring staff to maintain standards and develop their skills
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- Driving exceptional customer service across the venue
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- Managing busy evening and late-night trade
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- Supporting bar, gaming, TAB and Keno operations
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- Managing customer concerns and incidents calmly and professionally
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- Working closely with security during late-night trade
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- Ensuring liquor, gaming, RSA/RSG and venue compliance requirements are followed
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- Maintaining strong venue presentation, cleanliness and service standards
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- Monitoring labour and making sensible staffing decisions based on trade
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- Assisting with cash handling, reconciliations and closing procedures
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- Supporting stock management and stocktake processes
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- Communicating clearly with the management team at shift handover
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- Being willing to jump in and help wherever the venue needs you
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At The Ridge, our Duty Managers don't simply supervise a shift.

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They set the tone for it.

About You n

We're looking for someone who brings confidence, energy and genuine hospitality leadership.

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Ideally, you will have:

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- Previous experience as a Duty Manager, Supervisor or hospitality manager
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- Solid food, beverage and gaming experience
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- Confidence managing a busy licensed venue
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- Good knowledge of gaming, TAB and Keno
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- Strong leadership and people-management skills
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- A passion for customer service
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- High standards of presentation and attention to detail
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- The ability to coach, train and professionally direct staff
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- Strong time-management and organisational skills
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- Confidence managing incidents and difficult situations
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- An understanding of labour control and commercial venue operations
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- The ability to think on your feet and adapt when trade changes
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- A positive attitude and willingness to work as part of a developing management team
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- Functions, events or accommodation experience would be advantageous
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Qualifications n

You should hold the appropriate Queensland qualifications relevant to the role, including:

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- Current RSA
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- Current RSG
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- RMLV
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- Approved Manager
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- CLO
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- Current First Aid highly regarded
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If you already have strong hospitality leadership experience but are still completing one of the above qualifications, we'd still encourage you to apply and tell us where you're currently at.

Availability n

This is a casual position with hours available , particularly across:

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- Evening shifts
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- Late-night trade
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- Friday and Saturday nights
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- Weekends
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- Public holidays and peak trading periods
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You need to be genuinely comfortable with late finishes .

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We want to be upfront about the hours because we're looking for somebody whose availability actually matches the role and who enjoys the energy of nighttime hospitality.

Why The Ridge? n

Acacia Ridge Hotel has been part of its local community for a long time, but we're always looking at how we can become better.

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We value people who bring ideas, take ownership and aren't afraid of change.

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You’ll work across a venue with plenty of variety and be part of Monarch Hotels , a growing hotel group where strong performers have the opportunity to develop alongside the business.

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We want managers who notice when something isn’t right and do something about it.

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Managers who know their regulars.

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Managers who back their team.

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And managers who understand that sometimes the smallest interaction is what makes a customer decide to come back.

Opportunity Awaits n

If you’re driven, reliable and love the atmosphere of a busy pub, we’d love to hear from you.

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If you want to simply hold the keys, this probably isn’t the role for you.

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If you want to lead the shift, support the team, know the customers and help make The Ridge the best version of itself , we’d love to meet you.

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Acacia Ridge Hotel | Monarch Hotels

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#J-18808-Ljbffr

📌 Venue Duty Manager (Brisbane)
🏢 Acacia Ridge Hotel
📍 Brisbane