Job Description

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Overview

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Holloway Storage & Removals is seeking a hands-on, high-performing Accounts Receivable professional to take full ownership of our storage billing and collections process.

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This is a high-volume, high-accountability role where you ensure customers stay on automatic payment, resolve overdue balances quickly, and manage delinquent accounts with empathy and firmness.

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We are a systems-driven business, so maintaining accurate, up-to-date data is essential for reliable reporting and smooth operational flow.

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You’ll work closely with customers, internal teams, and external debt recovery partners to protect revenue and uphold our payment policies.

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If you’re organised, resilient, proactive, and not afraid of working in a fast paced environment, this role will suit you perfectly.

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Key Responsibilities

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- Customer Payment Setup & Compliance
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- Ensure all storage customers are set up on automatic payment (direct debit or card).
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- Follow up immediately on failed, expired, or incomplete payment details.
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- Support customers with empathy while reinforcing payment requirements
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- Maintain accurate customer data across all systems to ensure reliable reporting.
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Daily Accounts Receivable Operations

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- Monitor daily payment reports for failed, declined, or overdue payments.
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- Contact customers via phone, email, and SMS to resolve outstanding balances quickly.
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- Maintain accurate AR ageing, a live payments tracker, and clean customer accounts.
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- Issue invoices accurately and on time.
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- Reconcile incoming payments and ensure all data is valid and up to date.
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Collections, Delinquency & Recovery

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- Manage overdue accounts with a balance of empathy and firmness.⁹
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- Apply Holloway’s payment policy consistently, including placing accounts on hold.
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- Work with external debt recovery partners to escalate accounts that cannot be resolved internally.
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- Escalate high-risk or complex matters to management, supported by clear, well-prepared reports.
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- Initiate customer exit procedures when payment obligations are not met.
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Billing, Disputes & Customer Support

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- Resolve billing queries and disputes quickly and professionally.
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- Communicate clearly and calmly with customers, even in difficult conversations.
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- Collaborate with internal teams to ensure accurate information and smooth workflows.
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Reporting & Continuous Improvement

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- Prepare weekly overdue reports and contribute to cash flow visibility.
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- Maintain accurate system data to ensure reporting is reliable and actionable.
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- Identify process gaps and recommend improvements to reduce delinquency.
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- Bring proactive, innovative ideas to strengthen the AR and recovery process.
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- Support month-end tasks and audits as required.
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Skills & Qualifications

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- Previous experience in Accounts Receivable, Collections, or Credit Control.
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- Strong communication skills with a professional, confident phone manner.
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- Ability to handle difficult conversations with empathy while staying firm.
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- Highly organised, hard-working, and reliable.
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- Proactive, innovative, and comfortable improving processes.
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- Strong attention to detail and excellent time management.
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- Comfortable in a high-volume, fast-paced environment.
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- Resilient, dynamic, and team-focused.
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What We Offer

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Reliable, full-time role within a growing business

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Supportive team and collaborative work environment

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Opportunity to make a meaningful impact on cash flow and processes

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Career Progression opportunities in a dynamic industry.

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Competitive salary package.

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Why Join Us

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At Holloway Transport, we value practical thinkers who get things done. You’ll be part of a dynamic team that keeps Australia moving, one truck, one module, one container, one job at a time.

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📌 Accounts Receivable Officer (Sydney)
🏢 Holloway Removals
📍 Sydney