Job Description

Purpose n

As Concierge, you will be the face of hospitality, responsible for elevating our guests' experiences to the next level. You will play a crucial role in providing personalised assistance, local insights, and exceptional service, turning each guest's stay into a memorable adventure.

Primary Responsibilities n

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- Foster genuine connections with guests, making them feel valued and comfortable during their stay
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- Assist guests with transport and travel arrangements, luggage delivery and storage, parking and valet services
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- Address and resolve guest concerns promptly and professionally
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- Offer expert recommendations for local attractions, restaurants, and activities
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- Promote seamless communication and cooperation among departments, including Housekeeping, Front Office (including Reservations), and Maintenance
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Skills and Experience nn
- Previous customer service experience, preferably in the hospitality industry
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- A track record of effectively managing multiple tasks and excelling in high-pressure situations
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- Strong problem-solving abilities and a proactive approach
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- Outstanding communication and interpersonal abilities
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- Have a good grasp of local knowledge or the ability to quickly learn and improve current knowledge
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- Drivers licence – possessing an open (manual) drivers licence is advantageous
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- Willingness to embrace a adaptable rotating roster, including evening, weekend and public holiday shifts as required
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📌 Concierge (Sydney)
🏢 Colonial Group
📍 Sydney