Job Description

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Join the Sydney Central Hotel Crew

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As one of the preferred apartment hotels in Sydney CBD, Sydney Central Hotel Managed by The Ascott Limited offers a prime location for guests in Sydney with access links to the CBD, and just a short walk from Central Train Station. Boasting 255 rooms across 18 levels, long-stay and short-stay guests are welcome. Enjoy on-site and in-room dining courtesy of Thomas St Kitchen and Bar, serving a variety of dishes including steak, burgers, and more.

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Sydney Central Hotel, managed by The Ascott Limited, now seeks an enthusiastic and dedicated person to join as Guest Service Officer – Night. This part-time role will report to the Guest Service Manager and work closely with other departments.

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In this role you will be responsible for:

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- Delivering a professional and welcoming front office experience for late-arriving guests, including smooth check-in, room access verification, and responding to overnight enquiries.
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- Maintaining guest safety, security, and privacy by conducting regular property checks, monitoring public areas, and following overnight security procedures.
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- Completing nightly audit and financial tasks accurately, including balancing transactions, processing charges, and preparing end-of-day reports and banking documentation.
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- Coordinating effectively with housekeeping and other departments to communicate guest requests, early departures, VIP needs, maintenance issues, and shift handover information.
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- Upholding presentation, compliance, and operational standards throughout the shift, including lobby presentation, administrative checks, cash handling, and adherence to company and EHS policies.
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To be successful in this role you must have:

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- Previous experience in guest service, front office, or customer-facing hospitality roles, with the confidence to assist guests independently during overnight shifts.
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- Strong communication and interpersonal skills, with the ability to build rapport, handle guest concerns professionally, and work closely with internal departments.
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- A high level of attention to detail and accuracy, particularly when completing night audit tasks, financial balancing, administrative checks, and guest account processes.
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- A proactive and calm approach to problem-solving, with the ability to manage late-night enquiries, emergencies, complaints, and security matters effectively.
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- Skilled presentation and a strong commitment to company standards, including grooming, policy compliance, training participation, and health and safety practices.
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In return, you will:

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- An Extra 3 Days Off just for life’s big moments – Our Immediate Family Event and Cultural Leave is yours on top of your annual leave!
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- Celebrate Your Loyalty – $500 at 5 years, $1,000 at 10 years (and it keeps going!)
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- Global Travel Perks – Enjoy up to 50% off at 900+ hotels worldwide
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- Wellbeing Support – 24/7 access to our Employee Assistance Program (EAP)
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- Grow With Us – Leadership training and a pathway to become a future GM
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- Perks You’ll Love – $10 chef-prepared staff meals and $10 staff parking to make every day easier.
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About Us:

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The Ascott Limited (Ascott) is a member of CapitaLand Investment (CLI), headquartered and listed in Singapore. Ascott has become one of the leading international lodging owner-operators, with more than 900 properties in over 200 cities spanning more than 40 countries across Asia Pacific, Central Asia, Europe, the Middle East, Africa and the United States.

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The company’s serviced apartment, coliving, and hotel brands in Australia include Citadines, lyf, Oakwood and Quest. Be part of Ascott Australia’s bold journey to grow from 8 to 30 hotels by 2030.

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We strongly encourage you to apply if you meet the above criteria and are passionate about customer service and the hospitality industry.

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📌 Guest Service Office - Night (Sydney)
🏢 The Ascott
📍 Sydney