Job Description

HAYLO People are experts in Personal Injury and General Insurance recruitment . We are partnered with a major insurer in the CTP space who are expanding their market share and who are seeking an experienced CTP Disputes Specialist to join their team in Sydney. Flexible working 2 days in the office, and 3 from home.

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We are in a position where we can provide legal specialist a step away from billiables + practice into the world of insurance or experienced CTP Senior Case Managers that step up into a in house disputes role.

Key Responsibilities n

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- Manage internal and external legal disputes across the CTP portfolio, ensuring compliance with legislation, policies and procedures.
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- Prepare Internal Review Determinations, assessing evidence and providing clear outcomes on disputed matters.
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- Prepare written submissions for Personal Injury Commission (PIC) applications and represent the organisation at PIC hearings.
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- Assess internal review requests and determine whether matters fall within the jurisdiction of the Internal Review Team and PIC.
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- Provide technical recommendations to claims teams following internal reviews, supporting better decision-making and PIC preparation.
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- Monitor legislative changes, case law and PIC determinations, applying insights to claims decision-making and process improvements.
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- Contribute to governance, risk management,



technical excellence and continuous improvement across the Personal Injury Division.
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- Identify and elevate significant scheme matters or decisions presenting potential reputational risk
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Skills & Experience nn
- Minimum3 years' experience working on CTP files, or CTP case management.
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- Strong understanding of CTP legislation. Personal Injury or Liability Insurance experience would be a nice to have but not required.
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- Excellent communication and stakeholder engagement skills.
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- Driven to want to help, develop and coach case managers, with prior mentoring experience.
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- Big Energy! we are looking for someone that can help drive the team to continue to perform, and someone who likes to lead from the front and lead by example.
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Why You'll Love This Role nn
- Lucrative Salary with flexi work available
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- Hybrid Working. 2 Days in the Office, 3 Days from home.
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- Prospect to be part of a high performing team of experienced legal professionals
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- Be supported by a team that values empathy, data-led decision making, and collaboration
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We believe in the freedom to be our authentic selves and welcome people of all genders, ages, nationalities, ethnicity, sexual orientations, personality, and perspectives to apply for any of our roles.

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📌 CTP Internal Review Specialist - Disputes (Sydney)
🏢 Haylo People
📍 Sydney