Job Description

Business Analyst - Managed Service Provider n

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- Sydney CBD
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- Permanent role
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Do you want real ownership of how a business runs? This Sydney-based managed service provider is looking for an experienced Business Analyst to take charge of its workflows, systems and processes and make them work efficiently for the business. If you're a self-starter who is comfortable talking process and solutions with stakeholders at every level, this role offers the autonomy to make a visible difference.

Responsibilities include: n

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- Reviewing workflows, processes, compliance and SLAs, then recommending how systems can better support the business
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- Taking ownership of the SharePoint workplace, including redesign, structure, maintenance and ongoing improvements
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- Supporting the sales‑related aspects of the ERP platform
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- Engaging stakeholders to understand current processes and challenges, then gathering, analysing and documenting business and functional requirements
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- Process mapping and optimisation across IT systems, finance operations and insurance requirements
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- Analysing operational, service, financial and customer data to identify trends,



run root cause analysis and recommend practical solutions
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- Driving testing and implementation, and supporting business cases, cost-benefit analysis and impact assessments
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- Helping modernise customer‑facing platforms and working with vendors and technology partners through delivery
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Experience needed: nn
- 5+ years in a Business Analyst, Process Analyst, Service Analyst or similar role
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- Delivery experience on technology transformation programs, ideally with exposure to ERP and/or CRM platforms
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- Proven ability to gather, document and validate business requirements
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- Strong analytical and problem‑solving skills, with the ability to interpret data and make clear recommendations
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- Experience analysing and improving business processes and workflows
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- Confident facilitating workshops, meetings and stakeholder discussions
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- Understanding of ITIL and project delivery frameworks
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- Strong report, presentation and business documentation skills
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- Managed services, IT services or service delivery experience is highly regarded but not essential
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📌 Business Analyst (Sydney)
🏢 Ambition Recruitment
📍 Sydney