Job Description

The Professional Services Engineer is responsible for delivering technical

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implementation, consulting, optimization, and customer enablement services for DDN

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high-performance data infrastructure. The role supports customers throughout the

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lifecycle of their environments, from planning and installation through configuration,

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performance tuning, knowledge transfer, and ongoing optimization.

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The role requires strong hands-on expertise across DDN storage platforms,

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EXAScaler/Lustre file systems, Linux, high-speed networking, and data-centre

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infrastructure. The engineer works closely with customers, Sales, Support, Product

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Engineering, and other Professional Services team members to deliver successful

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projects.

What Will You Do: n

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- Plan and execute customer installations, upgrades, expansions, migrations, and system health checks.
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- Perform hardware installation activities, including inventory verification, rackand-stack, cabling, power-on, and hardware health checks.
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- Install and configure DDN storage systems, EXAScaler file systems, DDN Insight, and related software components.
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- Configure file systems, client connectivity, authentication, networking, monitoring, and high-availability features.
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- Conduct performance benchmarking, analysis, tuning, and capacity or infrastructure assessments.
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- Troubleshoot complex hardware, operating-system, networking, file-system, and performance issues.
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- Coordinate with DDN Support and Engineering teams for escalations, defects, replacement parts, and advanced technical resolution.
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What Will You Bring: nn
- Validate customer environments against implementation prerequisites,



including rack space, power, cooling, network connectivity, IP addressing, DNS, NTP, and remote access requirements.
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- Lead or contribute to implementation schedules, risk and mitigation plans, acceptance testing, handover, and customer sign-off.
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- Deliver customer demonstrations, technical workshops, and knowledge-transfer sessions.
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- Produce installation documentation, configuration records, health-check reports, test results, and technical recommendations.
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- Maintain accurate project, customer, and installed-base information.
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- Travel to customer sites when required and provide remote implementation support across regional and international time zones.
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Qualifications: nn
- Bachelor’s degree or equivalent experience in Computer Science, Engineering, Information Technology, or a related discipline.
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- 5+ years of experience in infrastructure engineering, storage, systems administration, data-centre operations, or a related field.
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- Hands-on experience with Linux systems administration and troubleshooting.
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- Experience implementing enterprise storage, HPC, AI, or high-performance computing environments.
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- Solid understanding of IP networking, Ethernet, InfiniBand or other high-speed interconnects.
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- Experience with file systems such as Lustre, NFS, or parallel file systems (gpfs).
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- Ability to read system logs, interpret performance data, and troubleshoot issues methodically.
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- Strong written and verbal communication skills.
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- Ability to work independently while collaborating effectively with distributed technical teams.
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- Willingness and ability to travel to customer sites
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📌 Professional Services Engineer (Canberra)
🏢 DDN
📍 Canberra