Cox Purtell is seeking a Complaints & Customer Resolution Analyst in Sydney for a hybrid, contract role. You will investigate complaints, prepare IDR determinations and manage EDR responses across Australia and NZ, supporting fair customer outcomes.
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The role requires robust analytical and communication skills, end-to-end claims understanding, and the ability to handle multiple cases with attention to detail within a compliance framework. Contract runs ASAP until 30 April 2027.