Job Description

Flicket, a rapid-growing event ticketing platform, is seeking a Client Success Manager to champion clients' success. You will support clients from day one of onboarding through event execution, helping them maximise the capabilities of Flicket across world-class events in the USA, UK, New Zealand and Australia.

Key responsibilities n

Onboard and empower new customers by leading them through a smooth onboarding process, training and upskilling them on every Flicket feature

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Provide ongoing account management as a proactive partner for event organisers, scheduling regular check-ins and providing support and best practices

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Drive customer success and retention by serving as a trusted advisor obsessed with client success, keeping customers engaged and happy

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Ensure seamless event execution from planning to showtime, leveraging live events knowledge to help clients deliver smooth, unforgettable experiences using Flicket

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Identify opportunities to introduce clients to new features or services and work with them to expand their use of Flicket

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Track and report on key metrics like customer retention, platform utilisation rates, and NPS scores, using data to strategise improvements

About you n

Strong background in live events such as event operations, ticketing, or venue management

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Experience managing B2B client relationships and driving customer engagement

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Top-notch communication skills with the ability to build rapport with event coordinators and executives

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Ability to identify client needs and pitch solutions in a consultative manner

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Data-driven and results-oriented, with understanding of retention rates, adoption metrics, and NPS

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Adaptable and able to thrive in a fast-paced, dynamic startup environment

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Passion for live events and technology

About us n

Flicket is a rapid-growing event ticketing platform powering world-class events across the USA, UK, New Zealand and Australia – from sold-out music festivals to iconic sporting matches. We are a rapidly expanding tech company redefining the ticketing game with an ambitious, cutting-edge approach.

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Work on live events that tens of thousands of people enjoy and see your impact in real time on event day

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Join a rapidly expanding tech company that is redefining the ticketing game

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Surround yourself with a driven, supportive team in a high-performance culture

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Growth opportunities as the company scales across the USA, New Zealand and Australia

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Autonomy to innovate and responsibility to drive outcomes

Sound like the ride you’ve been waiting for? n

If you’re ready to help event organisers succeed and want to work in the thrilling world of live events, we want to hear from you. Join Flicket and let’s create unforgettable experiences together – one event at a time!

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📌 Client Success Manager (Sydney)
🏢 Flicket
📍 Sydney