Job Description

GemLife is one of Australia's fastest-growing developers of luxury over-50s residential resorts. We pride ourselves on exceptional quality, innovative design, and creating vibrant communities our homeowners love.

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We are seeking a proactive and customer-focused Client Relationship Specialist to join our GemHub Information Centre in Helensvale.

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This is a fantastic chance for someone who enjoys building relationships, delivering exceptional customer service, and helping prospective homeowners take the next step in their GemLife journey.

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The Role

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As the first point of contact for prospective homeowners, you will play an important role in creating a positive experience from initial enquiry through to resort visit bookings and ongoing follow-up.

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Your daily responsibilities will include:

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- Responding to inbound enquiries via phone, email, and live chat
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- Providing information about GemLife resorts, homes, and lifestyle offerings
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- Building relationships with prospective homeowners and maintaining regular contact
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- Booking appointments and coordinating resort tours
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- Following up enquiries and assisting customers throughout their decision-making process
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- Managing and maintaining accurate customer records within the CRM system
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- Resolving enquiries in a qualified and timely manner
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- Working closely with internal teams to ensure a seamless customer experience
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About You

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You will thrive in this role if you are:

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- An excellent communicator with a friendly and skilled approach
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- Comfortable speaking with people from all walks of life and building genuine relationships
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- Highly organised with strong attention to detail
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- Customer-focused and committed to delivering exceptional service
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- Proactive, reliable, and able to work independently
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- Confident managing multiple priorities in a fast-paced environment
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- Experienced in customer service, client relations, sales support, or a similar role
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- Familiar with CRM systems, with Salesforce experience highly regarded
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- A team player who enjoys working collaboratively to achieve outcomes
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Why Join GemLife?

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- Be part of a supportive, friendly, and fast-growing team
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- Work from our modern Helensvale office
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- Play a key role in helping customers through an important life decision
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- Competitive salary package based on your skills and experience
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- Supportive and engaging team culture
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- Opportunities for career progression and professional development
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- Working at a certified Great Place to Work
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About GemLife

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At GemLife, we're more than just a company. We're a community. Our award-winning resorts across Queensland, New South Wales, and Victoria are redefining over-50s living through quality homes, exceptional facilities, and a lifestyle our homeowners are proud to call their own.

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If you're passionate about customer service and enjoy building meaningful relationships, we'd love to hear from you.

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In your application, please include both a resume and a cover letter outlining your suitability for the role and salary expectations.

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Applications are accepted only from Australian Citizens, Residents, or candidates with full Australian work rights. Sponsorship is unavailable.

📌 Client Relationship Specialist (Hope Island)
🏢 GemLife Administration Pty
📍 Hope Island