The Cosmetic Beauty Advisor reports to the Sales Team Manager/Store Manager and ensures the uniform execution of the Belk direction within their store.
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The Cosmetic Beauty Advisor reports to the Sales Team Manager/Store Manager and ensures the uniform execution of the Belk direction within their store.
Sales – Responsible for: n
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- Meeting or exceeding personal sales per hour goals
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- Being a role model and demonstrating excellent selling skills and customer service
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- Executing successful promotions and special events/pre-sells/GWP's
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- Driving sales through customer clienteling
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- Work with store management to optimize business to business
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- Achieving assigned $ line goal
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- Identifying and reducing shrinkage in area
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Customer Service – Responsible for: nn
- Meeting or exceeding SPH goal
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- Meeting or exceeding credit application goals
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- Thanking each customer by name following a purchase
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- Handling each transaction efficiently and accurately
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- Providing a high level of customer service to support Customer Satisfaction Surveys (CSS)
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- Building customer clientele base
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- Recording and protecting personal identifying customer information
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General Responsibilities: nn
- Maintain floor and stock areas consistent with store standards in presentation and hygiene requirements
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- Unpacking recent merchandise in a timely manner, deliveries should be stored in a place that does not obstruct customer access to the department
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- Ensuring timely set-up including signage for promotional events
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- Following procedures for all systems including AIR, counts, markdowns, retickets, inventory control, and RTV's
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- Maintaining Belk and vendor professional dress standards (uniforms) and appearance
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- Cooperating with fellow associates and management
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- Complying with store policies concerning attendance, tardiness, and associate handbook
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- Accepting additional duties or share responsibilities during busy times and/or as requested by Sales Team Manager/Assistant Store Manager/Store Manager.
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- Assist with all non-sell duties as assigned by Counter Manager/Sales Team Manager/Assistant Store Manager/Store Manager, where appropriate
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Minimum Education & Experience: nn
- No education requirement
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- Experience in retail preferred
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- Excellent communication skills
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- Must be able to work a flexible schedule including evenings & weekends, due to shift rotation
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Physical Requirements: nn
- Ability to use computer keyboard, standard telephone and other related business equipment
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- Hand manipulation to remove sensor tags
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- Ability to push / pull 100-500 pounds when moving stock carts
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- Task demands vary in each department because of the different types of merchandise
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- Stocking requirements can involve reaching above & below shoulder level and lifting 25-50 pound boxes
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- Ability to apply treatment/make-up to customer's face
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