Job Description

Join a team that puts customers first n

Are you someone who enjoys helping people, solving problems, and building excellent relationships? We're looking for a Customer Care Consultant to join our team and deliver outstanding service to our customers every day.

n

As the first point of contact, you'll play a key role in helping customers find the right solutions, managing enquiries, and ensuring every interaction leaves a positive impression. If you thrive in a fast-paced environment and love providing exceptional customer experiences, we'd love to hear from you.

What You'll Be Doing n

n
- Assisting customers with phone and email enquiries
n
- Processing orders, quotes, and backorder requests
n
- Providing product information and recommending solutions
n
- Building strong relationships with customers and internal teams
n
- Identifying opportunities to support sales and add value
n
- Working collaboratively to achieve team and customer service goals
n
- Helping improve processes and finding smarter ways of working
n

What We're Looking For nn
- Previous customer service or call centre experience
n
- Strong communication and problem-solving skills
n
- A positive, customer-first mindset
n
- Great attention to detail and ability to multitask
n
- Confidence using computers and multiple systems
n




- A team player who enjoys working with others
n

Bonus points if you have experience in industrial, trade, wholesale, or supply environments. What's In It For You nn
- Permanent role, incentives & Wesfarmers share plans
n
- Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail partners
n
- Continuous training and career development opportunities
n
- Team events, celebrations, award recognition and prizes
n
- Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!
n
- Fitness Passport membership, giving you and your family discount and access to a wide network of health and fitness facilities
n
- Refer-A-Friend program – earn up to $2,000 for each referral!
n
- Free onsite parking and more!
n

n

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

#J-18808-Ljbffr

📌 Customer Care Consultant - Regency Park SA (Adelaide)
🏢 Blackwoods
📍 Adelaide