Job Description

Our client is looking for a proactive, customer-focused consultant to turn broker scenarios, customer enquiries and conditional approvals into completed applications and funded deals.

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This is a hands-on sales and service opportunity with real ownership. You’ll build relationships with brokers and customers, explain products clearly, resolve blockers and keep opportunities moving from the first conversation through to funding.

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What you’ll do

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- Convert conditional approvals into applications: Call brokers the same day an approval is issued, collect missing information and documents, and resolve anything holding the application back.
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- Convert new leads: Contact leads from referrers, partners and marketing within the hour, qualify customer needs and explain the company’s MCA and BTA products in plain language.
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- Drive customer top-ups: Contact eligible customers, present offers and follow up to help them complete their applications.
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- Deliver responsive service: Handle inbound broker and customer calls and emails, including Customer Service and Overflow calls, with transparent answers and practical next steps.
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- Identify suitable opportunities: Confidently discuss alternative products, larger amounts or longer terms where appropriate and within policy.
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- Support scenario assessment: Assess allocated scenarios against policy,



structure them correctly and work with Scenario Analysts and the BDM team to give brokers clear guidance.
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- Keep deals moving through to funding: Coordinate with credit and operations across approval, contracts and funding.
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- Maintain accurate records: Log every call, outcome and next step promptly in the BiiGGA CRM and DriiVe.
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- Uphold professional standards: Follow credit policy, responsible lending standards, privacy obligations and the company values in every interaction.
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What you’ll bring

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- Confidence making 40+ outbound calls a day , alongside inbound calls and warm or cold conversations.
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- Strong sales instincts: you can ask for the application, handle objections and close without pressure.
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- A natural ability to identify appropriate upselling and cross-selling opportunities.
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- Warm, clear communication and a reliable approach to customer service.
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- Resilience, energy and the discipline to work through a contact list and follow up consistently.
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- Strong organisation, accurate CRM habits and clear scheduling of next steps.
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- A strong work ethic, a competitive streak and the ability to learn products and processes quickly.
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- Applicants must have full Australian working rights, Aus PR or Citizens ONLY.
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Commercial lending, MCA, broker support or contact centre experience is an advantage. We’re recruiting for attitude, energy and phone skills, and will invest in your development.

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📌 Scenario Analyst (Brisbane)
🏢 Nixil Pty
📍 Brisbane