Job Description

Mayday Recruitment is partnering with one of Australia’s largest and most respected funeral and memorial park groups to find a Family Service Advisor to join their Nerang team.

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This is a rewarding sales and relationship-focused role, supporting families to make important decisions around burial and cremation services. You’ll work with warm, allocated leads, meaning there is no cold calling or cold business development.

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About the Role

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As a Family Service Advisor, you will:

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n Follow up allocated leads, book appointments and build relationships with families
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n Conduct personalised tours and present burial, cremation and memorial options
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n Guide families through products, services, pricing and agreements
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n Confidently close sales and work towards monthly targets
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n Maintain accurate CRM records and complete administration, invoicing and site research
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n Support funeral, burial and cremation services when required
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n Build connections within the local community and represent the organisation professionally
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What We're Looking For

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We're looking for someone who is personable, empathetic and naturally relationship-focused, with the confidence to have commercial conversations.

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You may come from a background in:

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n Sales or account management
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n Real estate or property
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n Insurance or phone-based sales
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n Funeral services
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n Retail or hospitality
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n Community services or education
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You will also bring:

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n Strong communication and customer service skills
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n Confidence presenting and selling products or services
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n The ability to work towards and achieve sales targets
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n Excellent attention to detail and organisation
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n Comfort working with grief, loss and sensitive family circumstances
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n A current unrestricted driver's licence
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Funeral industry experience is advantageous, but personality, empathy and relationship-building ability are key.

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What's on Offer?

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Competitive salary + uncapped monthly incentives
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n Warm, allocated leads — no cold calling
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n Structured training and buddy support
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n Monday to Friday, generally 8:30am–5:00pm
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n Rotating weekend and on-call coverage
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n The chance to build meaningful relationships within the local community
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n Join an experienced and supportive team
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n Make a genuine difference to families during important moments in their lives
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Apply Today

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If you're a confident sales professional who combines commercial ability with genuine empathy, we'd love to hear from you.

📌 Family Service Advisor (City of Gold Coast)
🏢 Mayday Recruitment
📍 City of Gold Coast