Job Description

Salary: Up to $45,128 per annum plus super (Remuneration stated is for the full-time position)

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Work type: Temporary Full-time

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Program Duration: 12 months

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Commencing: February 2027

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Are you passionate about storytelling, learning and connecting with your community?

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Brisbane City Council's Corporate Traineeship program is offering a Certificate III in Customer Engagement to help you build a career in libraries, customer service and community-focused environments.

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This traineeship provides an opportunity to gain hands-on experience within Brisbane City Council libraries while developing the skills and knowledge required to deliver excellent customer service and community engagement outcomes.

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Be part of a workplace that values learning, development and growth while building skills for your future career.

What’s in it for you? n

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- Gain hands-on experience working in local libraries that support storytelling, digital inclusion, and community events.
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- Help deliver programs such as Storytime for kids, tech help for adults, and public workshops.
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- Work as part of a friendly, community-focused team in vibrant library settings.
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- Receive ongoing mentoring from mob and a dedicated traineeship coordinator.
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- Build skills for a long-term career in libraries, community engagement, or customer service.
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What we’re looking for: nn




- Passionate about libraries, learning and supporting the community.
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- Reliable, motivated and open to learning new skills.
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- Robust communication and customer service skills, or a willingness to develop them.
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- Committed to completing training modules throughout the year.
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- Able to travel across Brisbane (some library locations may not be serviced by public transport).
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Location: n

Opportunities are available across a number of Brisbane City Council library locations, including Brisbane Square Library (Brisbane City) and Toowong Library . Successful applicants will be advised of their placement location during the recruitment process and provided with support throughout their traineeship.

After completing the traineeship, you'll have: n

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- A nationally recognised qualification (Certificate III in Customer Engagement).
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- Practical customer service and community engagement experience.
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- Valuable experience working within a public library environment.
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- The skills and confidence to apply for roles within Council or beyond.
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Application Closing Date: Sunday 18th October 2026 at 11:55pm AEST.

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Brisbane City Council is an equal opportunity employer and encourages applications from people of all backgrounds, experiences and abilities.

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📌 CUSTOMER ENGAGEMENT TRAINEE (Brisbane)
🏢 Brisbane City Council
📍 Brisbane