Job Description
MetLife Australia is seeking a Care Case Manager to oversee escalated complaints and AFCA-related claims from intake to final resolution. You will coordinate across Claims, Customer Relations, and supporting teams to ensure actions, documents and payments are completed with clear case narratives.
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The role emphasizes regulatory adherence, timely updates to customers, and identification of themes for continuous improvement, while leveraging digital tools to support productive case tracking.
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📌 Escalated Claims & Complaints Case Manager (Sydney)
🏢 MetLif
📍 Sydney