Job Description

Ever walked into an office and just… felt it? n

Good vibe. Good people. Coffee strong enough to survive a Melbourne winter.

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Yeah, that doesn’t happen by accident.

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We’re looking for someone who can create that feeling on purpose . Someone who takes pride in the details, remembers names, notices when something’s off, and fixes it before anyone else even realises.

About First Focus n

We’re First Focus, Australia’s leading mid-market Managed Service Provider, and yes, we’ve been named #1 by Cloudtango nine years running.

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We’ve grown to 360+ people across Australia, New Zealand, and the Philippines, without turning into a corporate maze of approvals and buzzwords. People here are trusted, supported, and given room to actually do their job.

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We care a lot about our values (check them out here - especially “Wow the Customer” . In this role, your “customers” just happen to be your teammates. No pressure, just 40+ Melburnians expecting a great office experience every day.

Why this role is different n

This isn’t your standard HR admin role hiding behind spreadsheets.

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This is:

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- Part culture builder
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- Part office ringmaster
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- Part HR problem-solver
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- And occasionally part “who organised this catering and why is it actually good?”
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Reporting to our Chief People Officer, you’ll be the person who makes the Melbourne office feel like a place people want to come to, even when it’s raining sideways and the tram is late.

What you’ll be doing n

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- Keeping engagement high, not forced fun,



actual, real engagement
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- Running the Melbourne office day-to-day, facilities, vendors, and all the bits people only notice when they break
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- Being the local go-to for people managers across ANZ
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- Creating onboarding experiences that don’t feel like paperwork marathons
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- Supporting onboarding, performance, employee relations, compliance, and training initiatives across the business, with opportunities to get involved in benefits and broader people programs as the role grows
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- Assisting with employee relations, compliance, and performance support
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- Managing systems including our LMS, employee engagement platform, and performance management tools
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- Jumping into projects across training, benefits, and internal communication
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What you’ll bring n

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- Experience in office or branch management, ideally in skilled services
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- Solid HR generalist exposure, you’ve seen enough to not panic when things get messy
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- High emotional intelligence, you read the room before the room knows it needs reading
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- Strong admin skills and attention to detail
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- Clear, confident communication, from grads to execs
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- A warm personality and a sense of humour, because Melbourne runs on both coffee and sarcasm
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- Alignment with our values, seriously, check them out here before applying:
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- Bonus: AI literacy, or at least curiosity about it
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aka Reasons you’ll Stay n

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- Competitive salary package including up to $90,000 (0.8 FTE/4 days) + other benefits
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- Free access to Uprise, 1:1 coaching with qualified psychologists or counsellors
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- Flexible working for work-life balance
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- “Never Stop Growing”: 10 paid study days per year (pro-rata), exam fees paid, pay rises for certifications (conditions apply)
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- Weekly internal training and a full learning library
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- FastTrack mentoring program
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- MAD (Making a Difference) Council for equality, charity, and environment
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- Tesla company car option (conditions apply)
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- Regular social events and a genuinely great team culture
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Final thought n

If you’re the kind of person who:

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- Notices when the milk’s out before anyone complains
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- Fixes problems before they become Slack messages
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- And quietly makes everything run better without needing a spotlight
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You’ll probably love this role.

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And Melbourne will probably love you back.

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First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

📌 HR Coordinator & Branch Manager (Melbourne)
🏢 First Focus
📍 Melbourne