Job Description

Urgentrequirement of NBA Designer - Contract - Sydney

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- Work within a Customer Lifecycle Management (CLM) squad to understand the business goals and technical requirements for NBA activities to design, develop and execute these through Pega CDH.
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- Hands-on use of Pega CDH platform to create actions, treatments, and group-level engagement policies, configure arbitration rules and taxonomy, and implement content and rules into new and existing NBA strategies
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- Good to have working knowledge of Strategy Framework for Pega CDH NBAD.
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- Work closely with our NBA Analysts and business stakeholders to support the definition of NBA designs and technical requirements for Pega CDH
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- Design and conduct A/B and multivariate testing in Pega based on requirements, working with other squad members to optimise decision strategies based on results and performance
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- Collaborate with our Data Science & Insights Analysts to complete analysis of available data to support ongoing performance, maintenance and optimisation of actions
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- Support testing, QA, and business simulations to continually enhance the performance of our NBA activities.
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- Act as an expert within the CLM and the Martech & Decisioning team on Pega CDH to foster a strong understanding and knowledge of its capabilities and best practices around usage.
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- Foster a collaborative and high-performing culture, encouraging innovation and continuous improvement.
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- Degree in relevant areas such as Business, Marketing, IT, Maths, Information Systems or Finance
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- Extensive hands-on experience with Pega CDH (version 8.23, or minimum 8.7x onwards) and Pega 1:1 Operations Manager preferred
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- A highly technical, hands-on, motivated, and collaborative individual with exceptional communication skills and proven experience working with diverse teams to deliver business outcomes.
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- Strong analytical and problem-solving skills, with an ability to understand business requirements and technical requirements
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- Experience and knowledge of testing methodologies to support continuous improvement of Next Best Action/Next best experience strategies.
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- Strong SQL skills and valuable understanding of relational database structure, ideally using Teradata is a plus
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- Deep knowledge and experience adhering to key legislation for direct marketing activities including Privacy Act, Spam Act & DNCR Act etc
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Duration: 06 Months and possible extension

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Eligibility: Australian/NZCitizens/PR Holders only

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📌 NBA Designer - Contract - Sydney
🏢 Hastha Solutions
📍 Sydney