Job Description

Care Hub Australia is seeking a friendly, organised and professional Client Services & Administration Coordinator to join our team and be the welcoming first point of contact for our clients, families, carers, support coordinators and therapy professionals.

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This is a front-desk and administration role within an NDIS and allied health environment. You will play an important part in creating a positive client experience while ensuring the day-to-day operations of the clinic run smoothly and efficiently.

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The successful candidate will be someone who genuinely enjoys helping people, is confident communicating with a diverse range of clients and families, and can manage multiple administrative tasks in a busy environment.

About the Role n

Care Hub Australia is seeking a friendly, organised and professional Client Services & Administration Coordinator to join our team and be the welcoming first point of contact for our clients, families, carers, support coordinators and therapy professionals.

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This is a front-desk and administration role within an NDIS and allied health setting. You will play an important part in creating a positive client experience while ensuring the day-to-day operations of the clinic run smoothly and efficiently.

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The successful candidate will be someone who genuinely enjoys helping people, is confident communicating with a diverse range of clients and families, and can manage multiple administrative tasks in a busy environment.

Key Responsibilities Client Services & Reception n

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- Welcome clients, families, carers and visitors in a warm, respectful and professional manner.
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- Manage the front reception area and provide a positive first point of contact for Care Hub Australia.
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- Answer and manage incoming phone calls, emails and general enquiries.
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- Assist clients and families with appointments, general queries and service information.
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- Maintain a professional, welcoming and inclusive reception environment.
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- Communicate effectively with NDIS participants, parents, carers,



support coordinators and other stakeholders.
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- Handle sensitive client information with professionalism, discretion and confidentiality.
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NDIS & Therapy Administration nn
- Coordinate appointments and therapy schedules across relevant services.
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- Assist with client intake, onboarding and administrative documentation.
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- Maintain accurate client records and ensure information is kept up to date.
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- Assist with NDIS-related administration, including participant details, service information and relevant documentation.
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- Liaise with therapists, support coordinators, families and other service providers as required.
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- Assist with service agreements, referrals, reports and other administrative paperwork.
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- Support accurate processing and tracking of appointments and service-related administration.
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- Follow Care Hub Australia's policies, procedures and NDIS compliance requirements.
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Administration & Office Coordination nn
- Manage calendars, bookings and appointment changes.
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- Process emails, correspondence and general administrative requests.
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- Assist with invoicing, payments, receipts and other basic financial administration.
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- Maintain organised electronic and physical records.
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- Assist therapists and management with administrative tasks.
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- Monitor office supplies and coordinate general office requirements.
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- Help identify and resolve scheduling or administrative issues quickly and professionally.
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- Support the wider team to ensure clients receive a smooth and coordinated service.
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About You n

We are looking for someone who is:

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- Warm, approachable and genuinely enjoys working with people.
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- Highly organised with excellent attention to detail.




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- Confident communicating with clients, families and professionals.
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- Comfortable working in a busy front-desk environment.
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- Able to manage competing priorities and remain calm under pressure.
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- Professional, reliable and well presented.
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- Confident using computers, email, calendars and Microsoft Office/Google Workspace.
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- A strong communicator with excellent phone and written communication skills.
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- Respectful and understanding of people with disability and their families.
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- Able to maintain strict confidentiality and skilled boundaries.
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- Proactive and willing to take ownership of tasks.
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Desirable Experience n

Experience in one or more of the following will be highly regarded:

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- NDIS or disability services.
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- Allied health or therapy clinics.
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- Medical or healthcare reception.
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- Client services or customer service.
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- Administration and appointment coordination.
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- NDIS participant or service administration.
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- Practice management or client management software.
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Experience in the NDIS sector is highly desirable, but we are also open to candidates with strong administration and customer-service experience who are eager to learn.

What We Offer n

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- A supportive and collaborative team environment.
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- The opportunity to work within the growing NDIS and allied health sector.
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- A varied role combining client interaction, administration and coordination.
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- The opportunity to make a genuine difference to the experience of people accessing therapy and support services.
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- Professional development and opportunities to grow within Care Hub Australia.
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Our Values n

At Care Hub Australia, we believe every client should feel welcomed, respected, heard and supported .

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We are looking for someone who shares our commitment to providing high-quality client service and helping create a positive experience for participants and their families from their first interaction with us.

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📌 Client Services & Administration Coordinator (Melbourne)
🏢 Care Hub Australia
📍 Melbourne