Job Description

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n Position: IT Desktop Support Engineern

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n Location: On-Site in Sydneyn
3 days/week (Tuesday, Wednesday & Thursday) Schedule
n Backfill Support / Secondary Suppport - When the primary engineer is off, you will be called on-site to support with a 1 day prior notice at least. n
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n Job Purpose: The onsite support engineer will provide high quality technical support for all End User Computing devices (Laptop, Desktop and mobility) for office-based staff at site, including leading on the resolution of incidents, problems, requests, in order to achieve high standards of customer service and deliver optimum operational and business benefits.n
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n Operation Roles and Responsibilitiesn
n • Basic experience in IT industryn
n • Good client management & communication skillsn
n • Good Understanding of ITIL concept & Service Nown
n • Computer OS/Peripherals troubleshooting. Asset/Inventory Managementn
n • Ensure tickets are updated on time and adhere to required SLA.n
n • Handling different PC operating systems (Windows 7, 10)n
n • Handling end users' incidents and IMAC requests using Service NOW ticketing tooln
n • Performing Hardware/Software installation (understanding of deployment tools like SCCM)n
n • End-user support – Break fix & Service Requestsn
n • Desktop/ Laptop/Network Printers Management.n
n • Basic AV support for conference room& internal events using MTR (Microsoft Teams Room)n
n • Image Deployment using SCCM & Auto Pilotn
n • VDI technologies Citrix Xendesktop,



Azure cloud PC.n
n • Laptop AV/endpoint security Management for Mcafee, Cortex XDR.n
n • User Data Management (OneDrive, Office 365)n
n • Refresh of old asset from windows 7 to windows 10.n
n • MTR Video conference support for meeting room and events.n
n • Vendor coordination for hardware/spare replacementn
n • Incident Management, service Request management, asset Managementn
n • Support Queue Management to avoid and SLA missesn
n • Ability to work independently and in a team workplace.n
n • Ability to communicate well with internal and external contacts.n
n • Provide strong customer service for internal IT teams as well as Business Partners. Work closely with the Server and Networking teams.n
n • Performing end to end IMAC activity including packaging un-packaging, accepting & delivery of client service assets with proper update of inventory database.n
n • Experience supporting mobile devices; including configuration and troubleshooting of, iPhone, iPad Android devices.n
n • Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to vendors in accordance with Help Desk escalation processes.n
n • Maintain overall ownership of user's issue & service ensuring that they receive resolution within a reasonable timeframe.n
n • Responsible for successful deployment and upgrades of laptops & workstations.n
n • Ability to work independently and in a team environment.n

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📌 IT Desktop Support Engineer (Backfill/Secondary Support) (Sydney)
🏢 SkySys
📍 Sydney