Job Description

Balcombe Grammar School – Mount Martha VIC

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CSV Limited is the governing body for three successful independent schools in the South Eastern suburbs: Balcombe Grammar School (Mount Martha), Casey Grammar School (Cranbourne East) and Clyde Grammar (Clyde North).

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Balcombe Grammar School is committed to providing a high-quality education and nurturing environment for our students. With a strong focus on academic excellence, character development, and extracurricular opportunities, we are proud to be a vibrant and inclusive community that empowers our students to reach their full potential.

About the role n

Balcombe Grammar School is seeking an enthusiastic and solutions-focused IT Technician to join our IT team and provide high-quality technology support to staff and students across the School.

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This is an excellent opportunity for an IT professional who enjoys working directly with people, solving problems and supporting technology in a dynamic educational environment. You will be part of a collaborative IT team and play an key role in ensuring our staff and students have reliable, secure and effective technology to support teaching, learning and day-to-day operations.

What you'll be doing n

Reporting to the IT Manager, the IT Technician will provide a broad range of first-level technical support and contribute to the ongoing maintenance and development of the School's technology environment.

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Your responsibilities will include:

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- Providing responsive first-level IT support to staff and students via the Service Desk, phone and in person.
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- Troubleshooting hardware, software, connectivity and user-access issues and escalating complex matters where required.
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- Supporting the deployment, maintenance and management of Windows devices using Microsoft Autopilot and Intune.
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- Supporting the School's Apple iOS device fleet.
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- Maintaining staff and student laptops and managing hardware warranty processes.
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- Assisting with staff and student onboarding and offboarding,



including user accounts and access.
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- Supporting applications including Microsoft 365, Microsoft Office, Adobe, Schoolbox, Synergetic and other learning technologies.
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- Supporting printers, photocopiers and associated access systems.
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- Assisting with Wi‑Fi, network connectivity and internet access issues.
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- Maintaining and supporting classroom technologies, including interactive whiteboards and Vivi wireless presentation systems.
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- Supporting school security technology, including CCTV, security systems, school bell and PA systems.
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- Providing backup support for audio-visual events and equipment maintenance.
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- Maintaining accurate Service Desk records and internal IT documentation.
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- Providing guidance and training to staff and students to build confidence and digital literacy.
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What we're looking for n

We are looking for someone who is technically capable, approachable and genuinely enjoys helping others.

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You will demonstrate:

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- Strong analytical and problem-solving skills.
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- Excellent customer service, interpersonal and communication skills.
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- The ability to troubleshoot proactively and work independently.
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- Strong time‑management skills and the ability to prioritise competing requests.
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- A collaborative approach and the ability to work effectively as part of a team.
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- An interest in emerging technologies and a commitment to ongoing professional development.
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- The ability to maintain confidentiality and exercise sound discretion.
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- Proficiency with Microsoft 365, Microsoft Office and Adobe applications.
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- Familiarity with both Windows and Apple operating systems.
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- Relevant IT knowledge and practical technical capability.
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- Proficiency in Microsoft 365, Microsoft Office and Adobe applications.
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- Familiarity with Windows and Apple operating systems.
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- Strong troubleshooting and customer service skills.
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- Current right to work in Australia.
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- A current Working with Children Check and satisfactory Police Check, or willingness to obtain these as required.
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- Tertiary qualification, or current enrolment in a relevant IT discipline (University or TAFE).
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- Previous experience in an IT support or service desk environment.
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- Experience with Microsoft Intune, Autopilot, Apple device management or similar technologies.
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What we offer n

Balcombe Grammar School is committed to providing a supportive and inclusive work environment that values hard work, dedication and workplace enjoyment and satisfaction.

Close date: 4:00pm on Monday 12 October 2026 CHILD SAFE STANDARDS n

Balcombe Grammar School is committed to ensuring that all those engaged in our school promote the fundamental right of children and young people to be respected and nurtured in a safe school environment. We have zero tolerance of child abuse and expect all of our staff to:

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Be aware of, understand and comply with the School’s Child Safety Policy and Code of Conduct, including the Child Safe Standards, and demonstrate behaviours in accordance with these.

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Be in possession of a current Working With Children Check (WWCC) and Police Check.

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Respond according to the school’s policies and procedures when interacting with children and young people, taking all allegations and concerns very seriously.

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Be committed to providing a safe environment for all children and young people, promoting physical, emotional and cultural safety.

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We take this opportunity to thank all applicants and wish them well in their employment pursuits.

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📌 IT Technician (Melbourne)
🏢 Balcombe Grammar School
📍 Melbourne