Rentokil is looking for an organised Service Planner with strong administrative and communication skills to join the team in Campbellfield on a full-time basis.
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At Rentokil Initial, we are proud to be the global expert in pest control, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.
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The core responsibilities in this role include:
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- Organisation and scheduling of regular field service activities in Hygiene
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- Ensuring all Service Technician visits are loaded within set time frames and variances from divisional expectations are reported to your line Manager
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- Organise installations and jobs for completion within divisional time frames and expectations
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- Respond to customer enquiries/complaints on service and where required as well as arrange necessary non-routine service calls
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- Deal with all paperwork and administration related to service activities and routing of documents for entry onto Branch Contracts Computer System
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- Ensure all daily routines completed by technicians are recorded in accordance with divisional requirements
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- Provide ongoing reports requested by management in relations to such items as state of service, jobs, customer service history, specific technician productivity and customer retention
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- Maintain reporting spreadsheets within timeframes
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The ideal candidate will have:
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- Excellent phone etiquette
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- Strong written and verbal communication skills
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- Strong computer skills
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- Ability to give transparent instructions
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- Strong collaboration skills
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- Strong time management skills
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- Previous experience in a similar role, or fast-paced office environment
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Benefits of being part of the Rentokil Initial team:
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- Working for the world’s largest pest control company
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- Mobile phone
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- Employee cash incentive programs & bonuses
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- Comprehensive induction and training
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- Access to employee assistance program, for you and your family
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- Ongoing learning and development
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- Career Progression, many of our employees have expanded into other roles across the company
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..and more
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n As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.
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If the idea of working in a highly collaborative, friendly, yet busy, and hardworking team organization that is on a growth trajectory sounds like you, please get in touch!
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Employees Testimonial -
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"The team culture is inclusive, family-oriented and feels like a small business even though it is global"
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Lisa Craker
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“I love working at Rentokil - I love how the internal team bands together and getting to work with different customers every day.”
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Matt Jones
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“The onboarding and training I’ve received has been amazing.” At Rentokil Initial, there’s a real focus on teamwork, collaboration, support and communication.”