Job Description

Seeking a customer-focused administrator for a long-term Customer Service Officer role in Somersby, Monday to Friday, with an immediate start.

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We think outside the box by redefining recruitment.

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Through long-term partnerships, we connect the right people (You) with the right opportunities to shape careers and drive change in Australia and beyond.

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Synergie Australia is seeking a Customer Service Officer for a trusted client located in Somersby,Central Coast .

The important parts: n

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- Pay: $37.50 per hour | Duration: ASAP start through to June 2027
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- Hours: Monday–Friday, 9:00am–5:00pm
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- Location: Somersby, Central Coast
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What you will be required to do: n

You’ll provide customer service, administration, process documentation and case management support to assist the team’s day-to-day operational requirements. This role suits someone organised, detail-focused and confident managing multiple priorities in a fast-paced setting.

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- Answering and directing incoming phone calls
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- Responding to service enquiries, complaints and dispute resolution matters
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- Monitoring and responding to emails in shared mailboxes
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- Booking hard waste collection services and managing residential bin maintenance requests
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- Documenting,



reviewing and maintaining operational processes and procedures
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- Supporting process improvement initiatives to improve team efficiency and consistency
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- Maintaining accurate records, filing systems, data entry and system updates
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- Providing general administrative support and assisting with ad hoc tasks as required
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To be successful in the role you will: n

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- Experience using Microsoft Office 365, including Word, Excel and Outlook
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- Strong written and verbal communication skills
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- High attention to detail and accuracy
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- Excellent organisational and time management skills
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- Ability to document processes clearly and effectively
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- Ability to multitask and manage competing priorities
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- Previous call centre, customer service, administration or business support experience will be highly regarded
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What’s on offer for you: n

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- Long-term contract opportunity through to June 2027
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- Monday–Friday office hours, 9:0am–5:00pm
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- Central Coast location in Somersby
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- Varied role across customer service, administration and process documentation
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- Chance to support process improvement and day-to-day operational outcomes
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📌 Customer Service Officer (Central Coast Council)
🏢 Synergie Group
📍 Central Coast Council