Job Description

Enghouse Interactive (EI) are a market leading provider of Customer Experience software.

n

Our portfolio extends across Cloud Contact Centre, AI, Self Service, Quality and

n

Performance Management, Email and Knowledge Management, Video Collaboration,

n

Attendant Console and Outbound Diallers.

n

The Regional Vice President (RVP), APAC is responsible for driving revenue growth, market

n

expansion, and strategic customer engagement across Asia-Pacific. This is a player/coach

n

role, requiring a hands-on leader who can both personally lead and close complex

n

enterprise deals while building, mentoring, and scaling a high-performance sales

n

organization.

n

The Regional Vice President (RVP), APAC is responsible for driving revenue growth, market

n

expansion, and strategic customer engagement across Asia-Pacific. This is a player/coach

n

role, requiring a hands-on leader who can both personally lead and close complex

n

enterprise deals while building, mentoring, and scaling a high-performance sale

n

organization.

n

The RVP will operate at the intersection of cloud transformation, hybrid/on-prem

n

modernization, and AI-driven CX, positioning Enghouse as a differentiated alternative to

n

competitors.

n

Experience of selling SaaS and/or Customer Experience solutions is also a pre-requisite.

n

Role Objective: Lead and manage the sales team to deliver the required sales bookings

n

The Regional Vice President (RVP), APAC is responsible for driving revenue growth, market

n

expansion, and strategic customer engagement across Asia-Pacific. This is a player/coach

n

role, requiring a hands-on leader who can both personally lead and close complex

n

enterprise deals while building, mentoring, and scaling a high-performance sale

n

organization.

n

The RVP will operate at the intersection of cloud transformation, hybrid/on-prem

n

modernization, and AI-driven CX,



positioning Enghouse as a differentiated alternative to

n

competitors.

n

Experience of selling SaaS and/or Customer Experience solutions is also a pre-requisite.

n

Role Objective: Lead and manage the sales team to deliver the required sales bookings

n

Reporting to the VP Americas and APAC

n

n
- Own and deliver APAC revenue growth by directly leading and closing strategicenterprise CX deals while maintaining disciplined pipeline and forecast accuracy
n
- Act as a true player/coach, personally engaging in high-value opportunities while building, coaching, and holding the regional sales team accountable to execution rigor
n
- Drive market expansion and competitive positioning against global and local
n
- competitors by leveraging Enghouse’s hybrid, AI, and deployment flexibility advantages
n
- Scale a repeatable APAC go-to-market model across direct and partner channels, aligned to regional nuances (mature vs growth markets, data sovereignty, and vertical requirements)
n

Key Responsibilities: 1. Revenue Ownership & Direct Selling (Player)nn
- Own and deliver APAC bookings, ARR growth, and pipeline coverage targets
n
- Personally lead strategic enterprise deals (top 10–20 accounts), including:
n
- C-level engagement
n
- Complex deal structuring (multi-product, hybrid deployments, partner-led)
n
- Drive pipeline creation discipline
n
- Pipeline coverage and strong qualification rigor (MEDDIC)
n

2. Team Leadership & Coaching (Coach)nn
- Recruit, develop, and retain a high-caliber APAC sales team
n




- Instill sales process discipline
n
- Coach reps on:
n
- Enterprise discovery (business problem vs feature selling)
n
- Multi-threading and executive access
n
- Competitive positioning vs incumbents
n

3. Go-to-Market Strategy (APAC-Specific)nn
- Define and execute regional strategy across the mature and growth markets
n
- Build vertical specific strategies for the regions
n

4. Partner & Channel Leadershipnn
- Drive revenue through partner and reseller ecosystem
n
- Define transparent partner operating model:
n
- Referral vs resale vs implementation ownership
n

5. Market Positioning & Competitive Strategynn
- Establish Enghouse as a credible alternative to competitors
n
- Lead competitive strategy against competitor narratives
n
- Position differentiated messaging
n

6. Cross-Functional Leadershipnn
- Partner closely with:
n
- Solutions Engineering o Product (roadmap feedback from APAC)
n
- Marketing (regional demand generation)
n
- Ensure alignment across: o Sales → Delivery → Support → Renewal lifecycle
n
- Provide a detailed and comprehensive quarterly written report to be used to update the senior executive team and Enghouse board members
n

Skills & Experience: 1. 5–10+ years in enterprise B2B software sales leadership 2. Preferred experience in:nn
- SaaS and/or Contact centre / CX / CCaaS / UCaaS
n
- Hybrid or on-prem to cloud migration environments
n

Leadership Profilenn
- True player/coach:
n
- Comfortable carrying a personal quota component
n
- Actively engaged in deals, not just managing forecasts
n
- Strong operator:
n
- Forecast accuracy within ±5–10%
n
- Pipeline discipline and inspection rigor
n
- Executive presence:
n
- Credibility with CIO, COO, CX leaders
n

Mobility Requirements:nn
- Able to travel up to 50% of the time based on business requirements
n

#J-18808-Ljbffr

📌 RVP APAC Sales (Sydney)
🏢 Enghouse Systems
📍 Sydney