Job Description

Intake Worker – Springboard

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Part-time fixed-term till 30/06/2027 with possibility of permanent position

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Hours: Monday to Thursday 8am–4pm - 30 hours per week

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Location: Spring Hill, QLD

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SCHaDS Award - Level 4

About Us n

At Communify, we are dedicated to supporting people across all life stages, empowering them to live active, healthy and socially connected lives. We provide a wide range of services including mental health, alcohol and other drug (AOD) recovery, disability, housing and homelessness, family support, aged care, multicultural programs and community development.

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Our Springboard program is a free, 18-week program supporting people experiencing alcohol and other drug use alongside co-occurring mental health difficulties. It offers a mix of group and individual support across treatment and aftercare, helping participants build sustainable recovery pathways.

The Role n

We are seeking an Intake Worker to join our dedicated Springboard team. In this role, you will:

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- Provide a welcoming and responsive entry point for people seeking to access the Springboard Program.
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- Support participants and referrers through the stepped intake process, from initial enquiry and referral through to assessment and program commencement.
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- Conduct initial eligibility screening and assessments, identifying readiness, risk and individual support needs.
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- Coordinate intake activities, including scheduling, progress tracking, communication and management of intake information.
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- Maintain contact with participants between intake periods to support engagement and readiness for upcoming programs.
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- Work collaboratively with participants, referrers and the Springboard team to address barriers to program participation.
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- Develop and maintain strong relationships with referring services to strengthen referral pathways and coordinate participant support.
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- Support participants who do not enter or who exit the program to connect with appropriate alternative services and plan for potential future engagement with Springboard
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About You n

You will be an experienced professional with:

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- Relevant tertiary qualifications and practical experience in alcohol and other drugs, mental health, social work, community services or a related field.
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- Experience engaging and building rapport with people experiencing AOD, mental health and other psychosocial challenges.
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- The ability to identify individual needs, barriers, risks and readiness for treatment and develop flexible, person-centred responses.
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- Knowledge of the AOD, mental health and broader community service system, including relevant referral pathways.
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- Strong communication and interpersonal skills and the ability to work collaboratively with participants, families, referrers and service providers.
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- Robust administrative and organisational skills, including high-quality written communication, accurate record keeping and effective management of competing priorities.
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- The ability to work independently with initiative and sound judgement, while contributing effectively within a multidisciplinary team.
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- A commitment to social justice, inclusion and person-centred practice.
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Mandatory requirements: nn
- Current Queensland Driver Licence
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- National Police Check
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- Working with Children Blue Card
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Applications close 19October 2026

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People with Lived Experience of AOD difficulties are encouraged to apply.

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Communify may begin reviewing applications and conducting interviews before the closing date, so early applications are encouraged.

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📌 Intake Worker - Springboard (Brisbane)
🏢 Communify
📍 Brisbane