Job Description

Key Account Manager – Major Retail Accounts
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nHills District | Hybrid | $110K–$130K + Super + Car Allowance + Incentives
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nAn exciting opportunity is available for a Key Account Manager to join a global organisation within the animal health and consumer products sector and own a portfolio of major retail and e-commerce customers across Australia and New Zealand.n
nYou will be responsible for building solid head-office relationships, managing commercial activity and bringing customer plans to life across some of Australia's largest retail channels.n
nThe Role Working closely with internal sales, marketing, supply chain, finance and e-commerce teams, you will take ownership of key customer relationships and ensure commercial plans are effectively executed.n
Your responsibilities will include: n
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- Managing relationships with major national retail and e-commerce accounts
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- Developing and executing customer account plans across a 6–12 month horizon
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- Managing promotional calendars, activations and customer campaigns
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- Working closely with Marketing to deliver promotional activity
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- Leading commercial discussions and negotiating customer agreements and promotional rebates
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- Supporting range reviews and customer presentations
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- Identifying opportunities to grow revenue and expand product distribution
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- Monitoring customer sales, revenue and profit performance
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- Working with Supply Chain to resolve stock and fulfilment requirements
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- Gathering market and competitor intelligence through occasional store visits
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- Supporting new product launches and securing ranging opportunities
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- Maintaining strong relationships with customers and internal stakeholders
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This is not a high-volume cold-calling role.



Success is measured through customer relationships, revenue, budget performance, commercial outcomes and effective execution.n
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About You n
nWe are looking for a commercially minded and relationship-focused Account Manager who enjoys working with major customers and wants to take ownership of their accounts.n
nYou will ideally have:n
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- Experience in Key Account Management, Account Management or Customer Management
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- Exposure to major retail, big-box or FMCG customers
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- Experience managing commercial relationships with head-office stakeholders
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- Strong negotiation and relationship management skills
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- Experience working with promotional campaigns and customer activations
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- Strong organisational and planning skills
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- An analytical mindset and confidence working with sales data
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- The ability to manage multiple customers, projects and priorities simultaneously
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- Excellent communication and presentation skills
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- A current driver's licence and willingness to travel occasionally
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Pet industry experience is advantageous but not essential. We are particularly interested in candidates with strong FMCG, consumer products, retail, pharmaceutical/healthcare or similar commercial backgrounds.n
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What's On Offer? n

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- $110,000–$130,000 + Super + car allowance + bonus
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- Hybrid working arrangements
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- Major national retail accounts
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- National and occasional international travel
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- Structured onboarding and comprehensive training
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- The opportunity to join a global organisation with a strong market presence
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If you are an ambitious Account Manager or Key Account Manager looking for a role where you can make a genuine commercial impact across major retail customers, please apply now.

📌 Key Account Manager (Canoelands)
🏢 Norwest Recruitment Pty
📍 Canoelands