Job Description

Be part of Brisbane's newest hospitality success story. n

Following a multi-million dollar transformation, the iconic Lord Stanley Hotel has been reimagined into one of Brisbane's premier hospitality destinations.

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Boasting a state-of-the-­art Gaming Lounge, a stunning Sports Bar, restaurant, one of Brisbane's largest beer gardens, a 200" LED video wall, dedicated function facilities, kids' playground, and an impressive deck overlooking The Gabba, this is an exciting opportunity to join a venue entering a new era.

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We are seeking passionate, driven, and experienced Duty Managers to help lead our team and deliver exceptional guest experiences in a fast-paced, high-volume environment.

Why Join the Lord Stanley Hotel? n

Work in a newly redeveloped, industry-leading venue

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4 or 5-day roster options available

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$85,000+ salary package plus superannuation (commensurate with experience)

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Staff meals provided

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Ongoing training and professional development

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Genuine career progression opportunities across the Hakfoort Group

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Supportive leadership team and positive workplace culture

About the Role n

As a Duty Manager, you'll be a hands-on leader responsible for ensuring the smooth day-to-day operation of the hotel while inspiring your team to deliver outstanding service every shift.

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Reporting to the Hotel Manager, you will play a key role in leading staff, maintaining service standards, driving guest satisfaction, and supporting the continued success of this exciting venue.

Your Responsibilities Will Include: n

Leading hotel operations across bar, gaming, restaurant, and function areas

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Motivating,



mentoring, and developing team members

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Ensuring exceptional customer service and guest satisfaction

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Managing guest feedback, enquiries, and complaints professionally

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Maintaining compliance with liquor, gaming, workplace health and safety, and venue policies

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Assisting with staff performance management and training

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Supporting rostering, stock control, and operational efficiency initiatives

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Working closely with department leaders to ensure seamless operations

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Assisting the Hotel Manager in achieving business and financial objectives

About You n

You are an experienced hospitality leader who thrives in a busy venue environment and enjoys developing high-performing teams.

To Be Successful You Will Have: n

Previous experience as a Duty Manager, Supervisor, or similar leadership role within hospitality

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Formal hospitality qualifications and a minimum of 2 years' relevant experience, or a minimum of 3 years' relevant industry experience

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Strong knowledge of food and beverage operations

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Proven ability to lead, motivate, and develop teams

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Exceptional communication and customer service skills

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Solid problem-solving and decision-making abilities

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Sound understanding of liquor licensing, gaming,



compliance, and workplace health and safety requirements

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Experience with venue management systems (Wiredly experience highly regarded)

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Availability to work flexible rotating rosters, including evenings, weekends, and public holidays

Essential Licences & Certifications n

Current RSA

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Current RSG

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Current RMLV

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Approved Manager Licence (or willingness to obtain)

Highly Regarded n

Gaming and Keno experience

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Experience in large-format, high-volume hospitality venues

About the Hakfoort Group n

The Hakfoort Group is one of Queensland's leading hotel operators, proudly managing a growing portfolio of successful hospitality venues. We are committed to delivering exceptional guest experiences while creating rewarding career opportunities for our people.

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Our success is built on strong leadership, great teams, and a culture that values professionalism, development, and hospitality excellence.

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We don’t just operate pubs and hotels, we create experiences that leave lasting memories! Based all around Queensland, we’re a family-owned business with a passion for delivering top-not​h service, unforgettable moments, and a unique blend of character in every venue we touch.

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From iconic places like Burke & Wills Hotel, Tingalpa Hotel, Zack's, Newtown Hotel, Bowen Hotel and Lord Stanley, the Hakfoort Group has been a cornerstone of Queensland's hospitality industry. Our secret? A relentless commitment to excellence, a dash of creativity, and a deep connection to our local communities.

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📌 DUTY MANAGER - Lord Stanley Hotel (Brisbane)
🏢 Beek Qld
📍 Brisbane