Senior BA: AI-Driven Contact Centre Transformation (Melbourne)

Senior BA: AI-Driven Contact Centre Transformation (Melbourne)

14 Oct
|
Desda Group
|
Melbourne

14 Oct

Desda Group

Melbourne

Job Description

JobAdder Operations Pty, a major Australian super fund project, seeks a Senior Business Analyst to lead business requirements across technology, operations and member experience, aligning a large stakeholder group through insourcing of member services.

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You will drive agent-desktop modernisation, near-real-time member data and AI across contact centre operations, coordinating with CX, product, tech and operations teams to ensure successful transition.

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📌 Senior BA: AI-Driven Contact Centre Transformation (Melbourne)
🏢 Desda Group
📍 Melbourne

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