Job Description

Desktop Support- macOSn
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Job description:n
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- Experience and Certification:n
n - 2+ years of experience in IT support, preferably with Apple products.n
n - Certifications like Apple Certified Support Qualified (ACSP) or Apple Certified Mac Technician (ACMT) are a plus.n
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- Technical Skills:n
n - In-depth knowledge of macOS and Apple hardware.n
n - Familiarity with Apple diagnostics tools like Apple Configurator, Disk Utility, and Terminal.n
n - Understanding of networking concepts and protocols (e.g., Wi-Fi, VPN, file sharing).n
n - Basic experience with MDM (Mobile Device Management) tools like Jamf or Intune.n
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Key Responsibilities:n
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n 1. Technical Support:n
n - Diagnose and resolve hardware and software issues on MacBook devices.n
n - Assist with macOS installations, updates, and configurations.n
n - Provide guidance on using MacBook features and applications.n
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n 2. Troubleshooting:n
n - Identify and fix performance, connectivity, and compatibility issues.n
n - Analyze error logs and system messages to determine root causes.n
n - Address hardware issues, including battery, keyboard, trackpad, and display problems.n
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n 3. Maintenance and Upgrades:n
n - Perform regular system maintenance, including firmware and security updates.n
n - Upgrade hardware components like RAM and SSD when needed.n
n - Ensure devices are compliant with organizational policies and security standards.n
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n 4.



**User Training and Documentation:**n
n - Conduct training sessions on MacBook usage and best practices.n
n - Create and maintain technical documentation, including troubleshooting guides.n
n - Respond to user inquiries and provide clear, non-technical explanations.n
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n 5. Integration and Compatibility:n
n - Ensure MacBooks work seamlessly with network systems, printers, and other peripherals.n
n - Assist with the integration of third-party applications and services.n
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n 6. Support Tools and Inventory:n
n - Use remote support tools to assist users effectively.n
n - Maintain an inventory of MacBook devices and accessories.n
n - Coordinate with Apple service centres for repairs under warranty.n
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n 7. Collaboration and Reporting:n
n - Work closely with the IT team to enhance system performance and reliability.n
n - Document and escalate unresolved issues to Apple or higher-level technical teams.n
n - Provide reports on common issues, resolutions, and user feedback.n
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When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the Tech Aalto Privacy Policy, a copy of which is published at Tech Aalto’s website (https://www.techaalto.com/privacy/)n
Confidentiality is assured, and only shortlisted candidates will be notified for interviews.n
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📌 Desktop Support Mac OS (Melbourne)
🏢 Tech Aalto
📍 Melbourne