Job Description

Company Description n

Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits.

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Located in the sunny suburb of Brookvale just off Pittwater Road, Mercure Sydney Manly Warringah is just a short drive away from Manly beach and Warringah Mall. Hop on a quick ferry into Sydney CBD or experience Manly's collection of bars and restaurants.

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Mercure Sydney Manly Warringah has 123 guest rooms, restaurant, all day dining, a small meeting room and secure parking.

Job Description n

Be part of the excitement of the Accor family, with limitless career opportunities and incredible benefits.

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We are seeking an energetic and enthusiastic Assistant Manager to ensure the smooth and efficient running of the Hotel's operation with a high level of customer service provided at all times.

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n What will you be doing?

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- Assist and oversee the day-to-day operations of the Front Office team and working closley with housekeeping, maintenance and Food & Beverage team
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- Supervise and monitor team members with true leadership ability that motivates the entire team.
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- Take initiative to ensure all interactions with our guests are positive and productive.
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- Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager/Front Office Manager with a high level of customer service provided at all times.
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- Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
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- Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
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- Process and assist with check-in and check-out of guests when needed.
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- Respond to and coordinate emergency situations.
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- Assist with preparation and service of all-day dining orders and cafe orders and assist in the restaurant when needed.
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Qualifications n

Your experience and skills include:

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- Relevant experience in the hotel industry.
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- Strong working knowledge of Microsoft Outlook, Microsoft Office and Opera.
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- Guest obsessed focus
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- Ability to navigate through change and provide quick thinking solutions should problems arise
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- Leadership qualities, with the ability to extend yourself to assisting your colleagues where needed, maintaining high levels of communication with other departments.
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- Clear and confident communication skills – both written and verbal
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- Hold a valid Responsible Service of Alcohol (RSA) certificate and First Aid and CPR qualifications.
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- Ability to work across a 7 day rotating roster including mornings, evenings and weekends
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Additional Information n

What’s in it for you

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- An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
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- Ability to really contribute and feel pride in knowing you have made a difference to the greater positive of the Hotel Operation
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- Work alongside passionate industry professionals
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- Be mentored by experienced Accor Hospitality professionals who want to see you succeed!
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📌 Assistant Manager Mercure Sydney Manly Warringah (Warringah Council)
🏢 AccorHotel
📍 Warringah Council