Job Description

The Hinterland Collection - Coolangatta QLD

Weekend Wedding Sales & Guest Experience Officer n

The Hinterland Collection | Tweed Hinterland
n Casual | Saturdays & Sundays

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Do you love meeting people, creating genuine connections and delivering memorable experiences?

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The Hinterland Collection is looking for a warm, confident and highly personable Weekend Wedding Sales & Guest Experience Officer to join our team across Saturdays and Sundays.

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This is a varied, guest-facing role combining wedding enquiries and venue tours, sales and guest experiences across our collection of beautiful Tweed Hinterland properties.

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One moment you may be showing a newly engaged couple around one of our wedding venues, and the next welcoming visitors to one of our tourism or dining experiences, including hosting our Potager Kitchen Garden Tours.

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We’re looking for someone who genuinely enjoys people, is comfortable with sales and has the confidence and personality to create an exceptional experience for every guest.

The role n

Working predominantly Saturdays and Sundays, you will:

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- Respond promptly and warmly to new wedding and event enquiries
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- Speak with prospective couples by phone and email to understand what they are looking for
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- Book and conduct personalised wedding venue tours and inspections
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- Showcase our venues, accommodation, packages and experiences
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- Build genuine rapport with couples and their families
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- Follow up enquiries and venue inspections to help convert opportunities into bookings
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- Maintain accurate enquiry and sales information within our CRM and booking systems
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- Welcome and host guests participating in experiences across The Hinterland Collection
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- Host guided Kitchen Garden Tours at Potager, sharing the story of the garden, seasonal produce and its connection to the restaurant
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- Assist with other tourism, food, accommodation and special experiences offered across the Collection
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- Help ensure guests receive a warm, knowledgeable and memorable experience from arrival to departure
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- Assist with wedding showcases, open days, special events and activations
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- Work collaboratively with our wedding, restaurant, accommodation and operations teams
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- Represent The Hinterland Collection with warmth, professionalism and genuine enthusiasm
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About you n

We’re looking for someone who is naturally engaging, enjoys working with people and thrives as part of a team.

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You will ideally be:

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- Warm, friendly and confident
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- A natural relationship builder and engaging host
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- A genuine team player who enjoys working collaboratively with others
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- Comfortable speaking to individuals and groups
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- Confident with sales and proactive follow-up
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- An excellent communicator in person, over the phone and via email
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- Interested in food, gardens, tourism, weddings and hospitality
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- Able to learn and confidently share the stories behind our properties and experiences
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- Highly organised with strong attention to detail
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- Professional and well presented
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- Able to work independently when required while also contributing positively to the wider team
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- Confident using email, CRM and booking systems
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- Reliable and consistently available on both Saturdays and Sundays
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Previous experience in wedding or venue sales, tourism, tour guiding, events, hotels, restaurants, hospitality, real estate, luxury retail or another customer-focused sales environment would be highly regarded.

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You don’t necessarily need to have worked in weddings or as a tour guide before. Personality is incredibly important to us. If you’re an exceptional communicator who loves people, enjoys telling a story and can make guests feel immediately welcome, we’d love to hear from you.

What we offer n

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- Opportunity to participate in a team bonus pool, rewarding strong sales performance and the overall success of the business
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- Consistent Saturday and Sunday work
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- A wide-ranging role combining wedding sales, venue tours and guest experiences
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- Opportunity for additional hours during busy periods, showcases and special events
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- The chance to work across some of the Tweed Hinterland’s most beautiful wedding, dining and accommodation properties
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- A role where no two weekends are quite the same
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- The opportunity to become a knowledgeable ambassador for The Hinterland Collection and the Tweed Hinterland
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- The opportunity to be part of a collaborative team across a diverse and growing collection of businesses
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About The Hinterland Collection n

The Hinterland Collection brings together a distinctive collection of wedding, accommodation, dining and tourism experiences across the beautiful Tweed Hinterland.

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Our collection includes Summergrove Estate, Elysian Hills, Potager - A Kitchen Garden, Cascade Springs and Bellingdale Farm, each with its own character and offering.

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From weddings and romantic escapes to garden tours, dining and nature-based experiences, our focus is on creating memorable experiences with genuine, personal hospitality.

Hours n

This is a casual weekend position, with regular work on Saturdays and Sundays.

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Weekend availability is essential, as these are key days for wedding venue inspections and guest experiences.

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There may also be opportunities for additional hours during busy periods, wedding showcases, events and tourism experiences.

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📌 Casual Wedding Sales & Enquiries Officer - Weekends (City of Gold Coast)
🏢 The Hinterland Collection group
📍 City of Gold Coast