Job Description

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Our client is an established and growing European automotive workshop specialising in the service, diagnostics, and repair of European vehicles, including BMW, Mercedes-Benz, Audi, Volkswagen, Porsche, Land Rover, and other prestige European makes.

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They are seeking an experienced and motivated Workshop Manager to take responsibility for the day-to-day operation of their busy workshop.

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This is a hands‑on management position suited to someone with strong automotive knowledge who can lead a team, manage workshop workflow, deal confidently with customers, and take ownership of ensuring jobs are completed properly and on time.

About the Role n

As Workshop Manager, you will oversee the daily operation of the workshop from vehicle arrival through to completion and collection.

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Your responsibilities will include:

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- Managing the daily workshop schedule and workflow.
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- Allocating work to technicians and apprentices.
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- Managing and supporting workshop staff.
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- Monitoring jobs throughout the day and keeping work progressing.
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- Liaising with customers and providing repair updates.
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- Preparing quotes and obtaining customer approvals.
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- Reviewing technician findings and recommended repairs.
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- Ordering parts and dealing with suppliers.
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- Ensuring jobs are accurately invoiced and all work performed is accounted for.
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- Managing vehicle completion times and customer expectations.
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- Carrying out quality‑control checks and organising road tests.
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- Assisting technicians with technical and diagnostic issues when required.
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- Monitoring workshop productivity and efficiency.
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- Maintaining high standards of workmanship and reducing comebacks.
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- Managing customer concerns and resolving issues professionally.
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- Maintaining a clean, organised, and safe workshop.
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- Working closely with the business owner to improve workshop performance.
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About You n

We are looking for someone who:

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- Has strong automotive mechanical knowledge.
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- Has experience as a Workshop Manager, Workshop Foreman, Service Manager, or Senior Automotive Technician.
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- Can confidently manage technicians and apprentices.
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- Is organised and able to manage multiple jobs simultaneously.
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- Has strong customer service and communication skills.
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- Understands quoting, labour times, parts, and invoicing.
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- Can identify problems early and find effective solutions.
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- Takes pride in workmanship and customer satisfaction.
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- Is comfortable taking responsibility and making day‑to‑day decisions.
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- Has a strong work ethic and leads by example.
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- Holds a current Australian driver's licence.
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- European vehicle experience is highly regarded, particularly experience with BMW, Mercedes-Benz, Audi, Volkswagen, Porsche, and Land Rover .
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What We Offer nn
- Market-competitive salary based on experience.
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- Opportunity to join an established and growing European automotive business.
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- Quality diagnostic equipment and workshop systems.
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- Opportunity to manage and develop a workshop team.
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- Direct involvement with the business owner.
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- Long‑term career opportunity for the right person.
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📌 Workshop Manager (Newcastle)
🏢 W3global
📍 Newcastle