As the Head Barista at our Aldersyde location, you will play a pivotal role in delivering exceptional coffee experiences to our customers. This position is essential for maintaining high standards of quality and service, ensuring that our café remains a welcoming workplace. You will lead a team of baristas, oversee daily operations, and contribute to the overall success of our establishment.
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Responsibilities:
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- Lead and manage the barista team, ensuring high levels of performance and customer service.
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- Prepare and serve a variety of coffee beverages and food items to customers.
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- Maintain cleanliness and organisation of the café, including equipment and work areas.
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- Train and mentor new baristas on coffee preparation techniques and customer service standards.
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- Monitor inventory levels and assist in ordering supplies as needed.
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- Handle customer inquiries and resolve any issues to ensure a positive experience.
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- Implement and uphold health and safety regulations within the café.
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- Assist in developing new beverage recipes and promotional offerings.
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Qualifications:
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- Previous experience as a barista or in a similar role, preferably in a leadership position.
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- Strong knowledge of coffee preparation techniques and equipment.
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- Excellent customer service and communication skills.
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- Ability to work in a fast-paced environment and manage multiple tasks.
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- Basic financial skills for handling cash and processing transactions.
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- Flexibility to work various shifts, including weekends and holidays.
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