We are seeking a compassionate and customer-focused Client Service Officer for one of the leading NSW State Government teams based in Parramatta.
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This opportunity is ideal for candidates with strong customer service skills, experience supporting vulnerable individuals, a background in financial administration and/or community services.
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Role Details
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- Start: ASAP
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- Contract: Initial 1-month contract with strong potential for extension
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- Pay Rate: $40 per hour + super
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- Location: Parramatta NSW
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- Hours: 35 hours per week
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- Work Arrangement: Full time in office role
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About the Role
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You will support customers experiencing complex personal and financial circumstances by assisting with onboarding, financial administration, budgeting, customer enquiries, and ongoing support services while delivering empathetic and qualified customer care.
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The customer base includes vulnerable individuals such as:
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- NDIS participants
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- Customers in aged care
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- Young people previously in care
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- Adults living with disability
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- Customers with significant assets or property
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Key Responsibilities
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- Support customer financial management and action planning
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- Build rapport and understand individual customer needs
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- Conduct onboarding and triage customer complexity
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- Respond to enquiries and resolve issues professionally
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- Maintain accurate records and liaise with internal teams
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- Escalate complex matters where required
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Essential Requirements
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- Experience supporting vulnerable individuals
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- Finance background - had experience in managing finances before
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- Strong customer service and communication skills
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- Ability to manage sensitive matters with empathy and professionalism
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- Comfortable working within policies and compliance frameworks
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n If you feel this is the role for you then please apply with your up to date resume.
📌 NSW State Government - Client Service Officer (Parramatta)
🏢 Mayday Recruitment
📍 Parramatta
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