Job Description

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- Pay Rate: $42.52 per hour + Super
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- Role: Customer Service Officer
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- Employer: Local Council near Preston
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- Location: Coburg
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- Job Type: Temporary Contract
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- Start Date: Monday, 12 October 2026
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- End Date: Thursday, 31 December 2026
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- Hours & Schedule: (Mon – Fri, 09:00 – 17:00)
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- Pay Rate: $42.52 per hour + Super
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The Customer Service Officer will deliver first-contact customer service across phone, face-to-face, and digital channels. Operating as the face and voice of the local council, the goal is to resolve community inquiries efficiently, empathetically, and professionally.

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- Customer Service & Case Management
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- Provide rapid, efficient, and empathetic service aiming for 1st Contact Resolution.
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- Accurately record unresolved inquiries and requests into the CRM (Pathway) system.
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- Handle customer complaints calmly and professionally in accordance with council values.
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- Contact Centre & Digital Channels
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- Manage incoming phone inquiries, providing clear and helpful information.
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- Handle digital channels concurrently, including webchats, social media responses, emails, and e-CRS forms.
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- Counter Duties & Cashiering
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- Welcome visitors at reception and effectively manage customer flow during busy periods.
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- Receive and process payments for council fees (e.g., rates, infringement payments) adhering strictly to cash-handling protocols.
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- Receive incoming deliveries/couriers and sharps containers according to safety guidelines
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At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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📌 Customer Service Officer (Melbourne)
🏢 Randstad - Australia
📍 Melbourne