Job Description

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14th September, 2026n

Wanted: An Administration Assistant Who Becomes the Go-To Person Every good office has one.

Marylands, Sydney

n The person who knows what's happening.
n The person who can find that document nobody else can find.
n The person who remembers the thing everyone else forgot.

n The person who gets asked...
"Do you know how to...?"
"Have you seen...?"
"Can you help me with...?"

n And somehow, most of the time, the answer is yes.

n That's who we're looking for.

n Our client is an established NDIS provider in Sydney looking for an experienced Administration Assistant who understands the NDIS and wants to become a genuinely important part of the organisation.

n This isn't a role where you'll sit quietly in the corner processing paperwork all day.

n You'll work across the business.

n From the CEO to Team Leaders, frontline teams, participants and external stakeholders, you'll be someone people know they can rely on.
n The Gig Your job is fairly simple to explain.

Help keep the organisation running smoothly.

n The reality?

n That can mean 20 different things before lunch.

n One minute you might be helping the CEO prepare information for a meeting.
n The next you're helping a Team Leader find participant documentation.

n Then the phone rings.
n Someone needs something emailed.
n A participant record needs updating.
n There's an onboarding document missing.
n And apparently the printer has decided today is the day it no longer wants to participate in society.

n Welcome to admin.

n You'll need to be comfortable jumping between priorities without losing track of what actually needs to get done.

n What You'll Be Doing Your responsibilities may include:

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- Providing day-to-day administrative support across the organisation
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- Supporting the CEO and senior leadership team when required
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- Assisting Team Leaders and operational staff with administration
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- Managing incoming phone calls and emails
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- Maintaining participant and organisational records
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- Updating NDIS-related documentation and internal systems
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- Assisting with participant onboarding and service documentation
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- Supporting employee onboarding and compliance records
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- Preparing documents, correspondence, reports and spreadsheets
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- Scheduling meetings and appointments
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- Following up outstanding information and documentation
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- Liaising with participants, families and external stakeholders
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- Keeping records accurate, organised and up to date
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- Helping different parts of the organisation communicate with each other
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And occasionally...n
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Fixing the thing that technically isn't your job, but everyone knows you'll know how to sort it out.
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n NDIS Knowledge Matters We're not looking for someone who needs the NDIS explained to them on their first morning.n
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n You don't need to know every line of every Practice Standard from memory.n
n But you should understand the environment.n
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n You should be comfortable with NDIS terminology, participants, providers, service agreements, compliance requirements and the importance of accurate documentation.n
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n You'll understand that this isn't just paperwork.n
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n Behind every file, email and participant record is a real person receiving support.n
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n Getting the administration right matters.n
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n Who We're Looking For We're looking for someone who is:n
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- Experienced in administration, preferably within an NDIS or disability services organisation
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- Familiar with the NDIS and disability sector
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- Highly organised without needing someone constantly checking on them
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- Confident using Microsoft Office and business administration systems
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- Comfortable learning new software and processes
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- A strong communicator on the phone, by email and face-to-face
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- Able to manage multiple priorities
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- Comfortable dealing with confidential information
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- Detail-focused without getting stuck on the tiny things
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- Proactive enough to see something needs doing and actually do it
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But there's another quality that's harder to put on a CV.n
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Reliability.
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n When you say you'll do something, people should know it's going to get done.n
n Why You'll Actually Want This RoleYou'll Know What's Going On You're not tucked away from the rest of the organisation.n
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n You'll work across different levels of the business and quickly understand how everything fits together.n
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n You'll Be Trusted As you learn the organisation, you'll become someone the team genuinely relies on.n
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n Not because everything gets dumped on you.n
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n Because you're capable, organised and trusted to get things moving.n
n Your Days Won't All Look the Same If you want to perform exactly the same five tasks every day, this probably isn't your role.n
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n If you enjoy variety, solving little problems and helping people get things done, keep reading.n
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n You'll See the Difference Your Work Makes Great disability support needs great people on the frontline.n
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n But those people need someone behind them making sure the systems, documentation, communication and organisation actually work.n
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That's where you come in.n
n What This Isn't Let's save everyone some time.n
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n This isn't a role for someone who responds to every request with:n
"That's not really my job."
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n Of course there are boundaries and responsibilities.n
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n But we're looking for someone with the attitude of:n
"Leave it with me. I'll work out who we need to speak to."
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n It isn't a role for someone who needs a detailed instruction every time something unexpected happens.n
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n And it definitely isn't for someone whose filing system consists of 47 documents called FINAL_v2_NEW_FINAL_USE_THIS_ONE.pdf.n
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n We need organised.n
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n The Person We're Hoping to Find Six months after you start, we'd like people around the office to be saying:n
"Ask them. They'll know."
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n That's the role.n
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n Someone the CEO trusts.n
n Someone the Team Leaders rely on.n
n Someone participants and families are comfortable speaking with.n
n And someone who quietly makes everyone else's job a little easier because they're there.n
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n Sound Like You? If you know the NDIS, love being organised and secretly enjoy being the person everyone comes to when they need something sorted...n
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We should probably talk.
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n Apply today and tell us a little about your NDIS experience and the kind of administration role you're looking for.n
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n Because every great team needs outstanding people delivering the service.n
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But they also need someone keeping all the plates spinning behind the scenes.n

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