Job Description

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The Agent Support Partner will be responsible for providing high quality customer service and campaign coordination for the sales agents. Facilitates all aspects of customer service and administration including; document preparation and creation, database management, processing listings and exchanges via the relevant software platform, preparing documentation for appraisals and proofing and creating marketing.

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Deliverables:

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- Assist with day-to-day support services including administration and database management.
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- Process all listings, sales and appraisals via the required software platform currently within AgentBox.
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- Coordinate vendor, purchaser and solicitor correspondence as required.
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- Generate agency agreements and marketing campaigns/schedules within Realtair and RealHub.
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- Coordinate marketing proofs for agent and vendors’ approval.
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- Coordinate approval of marketing components ensuring accuracy for booking dates and description of properties.
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- Liaising with the compliance team to ensure accuracy of listings throughout the sale process.
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- Assist with agent personal marketing requirements, marketing templates and distribution.
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- Organise and manage workflow through email and diary management.
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- Coordinate and facilitate the training, integration, and onboarding of new agents into the business.
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- Communicate with current agents to understand their business needs ensuring a seamless transition into the company.
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- Assisting with internal website management.
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- Work with Remote Professionals (offshore team) to ensure tasks are being done efficiently.
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- Work with the Head of Operations to improve internal processes for agents.
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Skills/Attributes:

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- Experience with Agent Box, Realtair, RealHub ideal
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- Flexibility, adaptability and the ability to multi-task
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- Strong administrative skills
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- Customer service orientation and exceptional people skills
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- Ability to prioritise
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- Organisational and time management skills
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- Excellent written and verbal communication skills
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- High attention to detail
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📌 Expressions of Interest - AGENT SUPPORT PARTNER (Sydney)
🏢 The Agency
📍 Sydney