Job Description

This role is responsible for providing frontline ICT support across the organisation, ensuring end users receive high-quality technical assistance for desktop, laptop, mobile and tablet devices. n
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Key Responsibilitiesn

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- Provide support for desktops, laptops, mobile phones, tablets and related peripherals.
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- Troubleshoot and escalate hardware and software issues to internal teams and external vendors.
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- Manage and update IT service desk tickets in line with ITIL best practices.
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- Assist with user account security and system access management.
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- Monitor and respond to cybersecurity incidents reported by users.
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- Liaise with third-party technology suppliers and service providers.
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Essential Experience & Skillsn

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- Experience working in an IT support or service desk environment.
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- Strong customer service and stakeholder engagement skills.
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- Experience supporting Microsoft Windows desktop and server operating systems.
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- Strong troubleshooting and problem-solving capability.
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- Ability to work independently, prioritise workloads and manage competing demands.
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- Effective written and verbal communication skills.
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Qualifications Desirablen
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- Diploma of Information Technology.
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Ideal Candidaten
nThe successful candidate will be a customer-focused IT skilled with strong technical support experience, excellent problem-solving skills.. They will have hands-on experience supporting Microsoft environments and endpoint devices while maintaining a proactive approach to service delivery and continuous improvement.n
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Please apply with a WORD copy of your CVn
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If you would like to discuss this role in more detail or other IT opportunities within Local, State or Federal Government, please contact:

Callum Bowien
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[email protected]

📌 ICT Operations Officer (Mackay)
🏢 Public Sector People
📍 Mackay