Job Description

Client Services Coordinator - Disability Services (SIL) n
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Golden Heart Services is a registered NDIS provider delivering Supported Independent Living (SIL), 24/7 rostered care and community supports across NSW. We believe in supporting people with disability to live with independence, dignity and choice, and we're looking for a hands-on leader to help our clients and team thrive.

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nAbout the role n
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As Client Services Coordinator, you'll lead the day-to-day delivery of high-quality supports across our SIL homes and community services in Greater Sydney. Reporting to the Senior Manager, you'll supervise a team of Support Workers, coordinate care and rosters, and make sure everything we do meets the NDIS Practice Standards.

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This is a varied, people-focused role where you'll work closely with clients, families, support coordinators and external providers, and step in on shift when needed to keep care running smoothly.

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nWhat you'll be doing n
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- Leading, supervising and supporting a team of Support Workers, including recruitment, training, rostering and performance management
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- Assessing client needs and developing individualised support plans that promote independence, community inclusion and quality of life
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- Coordinating and overseeing services including personal care, meal preparation, medication management and household tasks
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- Connecting clients with education, training, health and community resources
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- Acting as the main point of contact between clients, families, support coordinators and other providers
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- Ensuring compliance with NDIS Practice Standards, WHS legislation, emergency response, and infection control protocols
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- Keeping accurate records on client care, staff performance and household operations
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- Filling in on support shifts when needed to ensure continuity of care
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nWhat we're looking for n
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- Previous experience in a coordination or team leader role within the disability sector, with demonstrated success in Supported Independent Living (SIL) environments (highly regarded).
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- Strong leadership skills and the ability to motivate and empower a team
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- A genuinely client-centred approach, with demonstrated skills in effective problem-solving and conflict resolution within a care workplace.
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- Solid understanding of the NDIS and the NDIS Quality and Safeguards Commission requirements
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- Confidence using Microsoft Office, client management software and digital record-keeping
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- Proficiency in using rostering software and client management systems relevant to the NDIS sector.
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- NDIS Worker Screening Check
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- Working with Children Check (NSW)
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- First Aid and current CPR
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- Current driver's licence (and access to a reliable vehicle, if required)
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- Completion of the NDIS Worker Orientation Module "Quality, Safety and You"
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- Infection control training (or willingness to complete)
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- Willingness to undergo a National Police Check, if not already covered by the NDIS Worker Screening Check.
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- Demonstrated ability to manage complex rosters and team scheduling in a 24/7 care environment.
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- Proficiency in utilising digital case management systems and maintaining accurate client records in line with NDIS guidelines.
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Golden Heart Services is an equal opportunity employer. We encourage applications from people with disability, Aboriginal and Torres Strait Islander people, and people from culturally and linguistically diverse backgrounds.

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📌 Client Services Coordinator - Disability Services (SIL) (Sydney)
🏢 Golden Heart Services
📍 Sydney