Job Description

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Summary:

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As a FOH Shift Manager at our bustling hospitality venue in Kelmscott, you will play a pivotal role in ensuring exceptional customer service and operational efficiency. This permanent, full-time position is ideal for a mid-senior level professional looking to lead a dynamic team in a fast-paced workplace, contributing to the overall success and reputation of our establishment.

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Responsibilities:

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- Oversee daily front-of-house operations, ensuring high standards of service and customer satisfaction.
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- Manage and train staff, fostering a positive and productive work environment.
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- Handle customer inquiries and complaints with professionalism and efficiency.
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- Monitor inventory levels and assist in stock management to ensure smooth operations.
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- Implement and uphold health and safety regulations and company policies.
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- Assist in scheduling staff shifts and managing payroll.
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- Collaborate with kitchen staff to ensure timely and accurate service delivery.
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- Prepare reports on sales, customer feedback, and staff performance.
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Qualifications:

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- Proven experience in a supervisory role within the hospitality industry.
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- Strong leadership and team management skills.
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- Excellent communication and interpersonal abilities.
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- Ability to work under pressure and manage multiple tasks effectively.
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- Knowledge of health and safety regulations in the hospitality sector.
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- Flexibility to work various shifts, including evenings and weekends.
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📌 FOH Shift Manager (Canning Mills)
🏢 Last Slice Group
📍 Canning Mills