Job Description

Glen Eira City Council – Bentleigh East VIC

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- Support the leadership and development of Group Exercise Instructors across Glen Eira Leisure.
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- Part-time chance, 11.4 hours per week
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- $36.69 per hour + Superannuation
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- Culture of Excellence: At Glen Eira Leisure, we pride ourselves on our inclusive, supportive and collaborative environment. Our team members are our greatest asset, and we are dedicated to fostering a culture where everyone feels valued and empowered to excel.
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- Industry Leader: We are recognised as a leader in the leisure industry, known for our innovative programs, safety and exceptional customer service. Joining our team means becoming part of an organisation that sets the standard for excellence.
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- Exciting Growth Opportunities: As we expand our facilities and services, there has never been a more exciting time to join us. Be part of a forward-thinking organisation committed to continuous improvement and career development.
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About the Role n

As the Group Exercise Assistant Team Leader, you will support the Group Exercise Team Leader in the day-to-day delivery of high-quality, safe and engaging group exercise programs across Glen Eira Leisure. You will assist with staffing, timetabling, instructor support and ongoing program development to ensure members enjoy exceptional fitness experiences.

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Working closely with Group Exercise Instructors and key stakeholders, you will provide leadership, guidance and operational support while contributing to service excellence, continuous improvement and strong program outcomes.

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The role combines people leadership, administration, program coordination and direct service delivery, making it an exciting opportunity for a fitness professional looking to further develop their leadership skills within a dynamic leisure environment.

Key Responsibilities n

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- Team Leadership: Provide day-to-day leadership, guidance and support to Group Exercise Instructors.
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- Staffing and Timetabling: Assist with staffing, timetabling and relief instruction to ensure appropriate class coverage.
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- Instructor Development: Support instructor onboarding, training and ongoing professional development.
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- Program Delivery:



Provide specialist support and guidance relating to group exercise program delivery, instructor practices and customer outcomes.
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- Performance Monitoring: Monitor service quality, participation and customer feedback to support continuous improvement initiatives.
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- Program Growth: Support the coordination of new program launches, Les Mills releases, promotions, special events and community-based initiatives.
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- Customer Service: Assist with customer feedback and complaint resolution while maintaining a welcoming and customer-focused environment.
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- Administration: Assist with timesheet approvals, reporting, staff communications and operational record keeping.
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- Safety and Compliance: Ensure policies, procedures, safety requirements and cleanliness standards are maintained across all group exercise programs and studios.
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- Direct Service Delivery: Deliver group exercise classes and provide operational support as required.
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We Are Looking For nn
- A Fitness Skilled: Someone passionate about health, fitness and creating engaging experiences for members.
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- A People Leader: Someone who enjoys supporting, mentoring and developing instructors to succeed.
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- A Strong Communicator: Someone can build positive relationships with staff, members and stakeholders.
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- An Organised Coordinator: Someone who can effectively manage timetables, instructor resources and competing priorities.
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- A Customer-Focused Professional: Someone committed to delivering outstanding customer service and member experiences.
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- A Continuous Improver: Someone can identify opportunities to improve participation, service quality and program outcomes.
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Skills and Experience nn
- Experience delivering group exercise programs and services.
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- Experience supporting, supervising or mentoring instructors within a leisure,



fitness or recreation environment.
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- Knowledge of group exercise programming, timetabling and class operations.
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- Experience coordinating class coverage, staffing resources and instructor rosters.
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- Strong customer service, communication and stakeholder relationship management skills.
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- Demonstrated ability to monitor program performance and implement service improvements.
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- Well-developed organisational and time management skills.
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- Demonstrated ability to manage resources effectively and support program delivery.
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- Robust problem-solving, conflict resolution and complaint-handling skills.
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- Proficiency in computer systems, administration and operational record keeping.
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- Sound understanding of workplace health and safety, risk management and child safety requirements.
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Pre-employment Checks n

Progressed candidates must undergo pre-employment screening as a standard procedure, which will include:

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- Employee Working with Children Check
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- National Police Check
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- Evidence of right to work in Australia
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- Reference checks
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Pre-employment checks are not used by Glen Eira City Council to prevent any applicant from applying for this position. Each application will be considered on its merits.

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Glen Eira City Council prides itself on being an equal opportunity employer and a child safe organisation. As a Council, we are committed to:

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- Providing a diverse and inclusive workplace that values the safety and wellbeing of children and young people, as well as all our employees.
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- Receiving applications from people of all diverse abilities, skills, languages, cultures and backgrounds, including people with disability, Aboriginal and Torres Strait Islander people, and LGBTIQA+ and gender-diverse people.
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- Reconciliation and supporting Aboriginal and Torres Strait Islander aspirations.
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If you are Aboriginal or Torres Strait Islander and require advice and support with the recruitment process, contact our Aboriginal Community Officer at ************@gleneira.vic.gov.au.

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We value the knowledge, skills and talents that all people can share with our workforce and community.

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📌 Group Exercise Assistant Team Leader (Melbourne)
🏢 Glen Eira City Council
📍 Melbourne