Job Description

Service Delivery Team Leader – Home Care

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Location: Zion - Gympie, QLD
Position: Full Time (office based) - requires regular travel between Gympie and Kingaroy Home Care sites
Remuneration: $41.39 p/hour + Super + Salary Packaging + Employee Discounts and Benefits

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Lead a team. Make an impact. Deliver care that truly matters.

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At Lutheran Services, we support our clients to live with dignity, independence and choice. We’re seeking an experienced and people-focused Service Delivery Team Leader to support the Service Manager in guiding our Home Care Support Worker team and ensuring every client receives high-quality, person-centred care.

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This is your opportunity to combine leadership, operations and purpose in a role where what you do every day genuinely matters.

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About the Role:

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As a Service Delivery Team Leader, you’ll lead and support a team of Support Workers, focusing on their roles, duties and day-to-day responsibilities in delivery high quality Home Care services.

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Working closely with the Service Manager and wider care team, you’ll ensure services are well-coordinated, compliant, and aligned to each client’s individual needs - all while building a positive and high-performing team culture.

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Key Responsibilities:

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Lead and support your team

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- Coach, mentor and develop Support Workers
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- Foster a collaborative, engaged and high-performing team culture
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- Support recruitment, onboarding and ongoing training
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Deliver high-quality, person-centred care

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- Oversee daily operations and assist with rostering, scheduling and workforce planning
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- Ensure services align with client care plans and expectations
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- Support staff to deliver protected, respectful and professional care
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Drive quality and continuous improvement

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- Monitor service quality and respond to client feedback and concerns
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- Conduct supervision, observations and performance reviews
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- Identify and implement improvements to processes and outcomes
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Build strong relationships

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- Develop trusted relationships with clients, families and internal teams
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- Act as a key point of contact for service-related queries and escalations
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Ensure compliance and safety

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- Maintain accurate documentation and reporting
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- Promote a safe working environment and support WHS practices
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About You:

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You’re a confident and capable leader who thrives on supporting teams and delivering quality care.

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You’ll bring:

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- Previous leadership experience (within home care, aged care or community services)
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- Diploma in Aged Care (or equivalent)
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- Strong organisational skills and ability to manage competing priorities
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- Experience in rostering, workforce coordination or service delivery
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- Excellent communication and relationship-building skills
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- A proactive, solutions-focused approach
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You’ll also hold (or be willing to obtain):

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- National Police Check
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Why Join Lutheran Services?

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- Be part of a purpose-driven organisation guided by our values of Empowerment, Integrity, Kindness and Innovation
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- Join us at an exciting time — we’re on a 5-year growth journey , creating new opportunities, strengthening our services, and investing in our people
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- Salary packaging – increase your take-home pay (up to $18,550 tax-free)
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- Employee discounts – including health insurance, utilities, retail and more
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- Employee Assistance Program – support for you and your family
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- Learning & development support – grow your career and leadership capability
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📌 Service Delivery Team Lead - Gympie & Kingaroy
🏢 Lutheran Services
📍 Gympie