As Duty Manager, you will play a key role in ensuring the smooth day-to-day operation of the venue while delivering exceptional customer service to our members and guests. You will lead and support our frontline team, maintain high service standards and ensure the venue operates safely, efficiently and in accordance with all relevant legislation and venue procedures. The role will initially be approximately 30 hours.
Key responsibilities n
Overseeing the smooth day-to-day operation of the venue during your shift
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Leading, supporting and motivating frontline team members
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Managing shifts and ensuring consistently high customer service standards
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Handling cash, banking, protected reconciliation and till balancing
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Managing incidents, complaints and customer concerns in a professional and appropriate manner
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Ensuring compliance with RSA, RSG, AML/CTF, WH&S; and all relevant venue policies and procedures
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Monitoring venue presentation, service standards and operational requirements
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Working collaboratively with Managers and Supervisors across the venue
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Supporting and contributing to a positive, respectful and inclusive team culture
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Assisting with the resolution of operational issues and ensuring a high-quality experience for members and guests
About you n
Minimum 2 years' experience in a similar Duty Manager, hospitality leadership or venue operations role
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Strong leadership and people management skills
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Excellent communication and interpersonal skills
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Strong conflict resolution and problem-solving abilities
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A sound understanding of licensing and gaming legislation
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Proven experience in cash handling, banking and reconciliation
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TAB and Keno experience
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Excellent organisational and time-management skills
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The ability to remain calm and professional under pressure
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A genuine commitment to delivering outstanding customer service
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Flexible availability across a 7-day roster, including nights, weekends and public holidays
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Current RSA Certificate
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Current RSG Certificate
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Current RMLV Certificate
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Current Approved Manager's Licence (Queensland)
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Free onsite parking
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Uniform provided
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Ongoing professional development and training opportunities
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Supportive and approachable leadership team
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Staff social events and a great team environment
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The opportunity to be part of a thriving community-focused venue
About us n
Capalaba Sports Club is a thriving community hub and premier dining destination in the heart of Capalaba. We're committed to delivering exceptional customer service, quality food and warm hospitality to our members and guests. Our team is at the heart of what we do, and we pride ourselves on creating a welcoming, professional and positive environment for both our customers and our staff.
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If you're an experienced hospitality leader who enjoys working with people, takes pride in delivering great service and thrives in a busy venue setting, we'd love to hear from you.
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