Job Description

{"description": " Job Description n
Join Crawford and make an impact where it matters. n
nAt Crawford, we support people and businesses through some of their most challenging moments. As part of our IT team, you'll play a key role in keeping our people connected, productive, and supported - delivering reliable technology solutions with outstanding customer service.n
About the Opportunity n
nThis is a hands-on IT support role where you'll provide Level 1/2 service desk and desk-side support across a dynamic, fast-paced environment. From troubleshooting and device support to onboarding new employees, you'll ensure a seamless technology experience for our teams.n
Why Join Crawford? n
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- Be part of a global organisation with purpose-driven work
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- Work in a collaborative, supportive team environment
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- Opportunities to grow your technical skills and career
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What You'll Be Doing n
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- Deliver Level 1/2 IT support across calls, emails, walk-ups, and tickets
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- Troubleshoot hardware, software, and connectivity issues (break-fix)
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- Support desktop, laptop, and mobile (iOS) device fleets
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- Manage user onboarding and offboarding
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- Configure and deploy devices, including builds, imaging, and asset tracking
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- Work across tools and systems including Microsoft 365, Intune, and Active Directory
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- Own incidents end-to-end, ensuring timely resolution and clear communication
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- Collaborate with infrastructure teams to resolve complex issues
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- Follow ITIL processes and maintain accurate ticket documentation
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- Contribute to process improvements and best practices
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- Ensure compliance with governance and security standards
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What You'll Bring n
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- 5+ years' experience in a similar IT support role (preferred)
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- Robust knowledge of Windows 11, Microsoft 365, Azure, Intune, Autopilot, and Endpoint Manager
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- Experience supporting laptops, desktops, printers, and mobile devices
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- Solid troubleshooting skills across hardware, software, and networks (LAN/WAN, remote access)
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- Familiarity with ITIL frameworks and ticketing systems
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- Excellent communication and customer service skills
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- Strong organisation skills and ability to manage competing priorities
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- A proactive, solutions-focused mindset with attention to detail
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- Ability to work both independently and as part of a small, collaborative team
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- Willingness to travel interstate as required
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Additional information n
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- Employment is subject to a national police check
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- Applicants must be Australian or New Zealand citizens or permanent residents
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Ready to take the next step? n
nApply with your resume and a short cover letter outlining your experience and what excites you about this opportunity.", "salary_raw": "Row(double=None, string=None)"}

📌 Desktop Support Analyst (Melbourne)
🏢 Crawford
📍 Melbourne