Job Description

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The Role:

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Step into a key leadership position as Duty Manager, where you’ll ensure every guest has an extraordinary experience. This role is more than just a job—it’s a unique opportunity to grow your hospitality career in a supportive, community-driven environment at Criterion Hotel.

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What You’ll Do:

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- Lead with Impact: Oversee daily operations across our vibrant bar, bustling restaurant, and welcoming accommodation, ensuring every detail is perfect.
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- Inspire Your Team: Motivate, mentor, and develop our passionate staff, fostering a culture of excellence and continuous improvement.
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- Elevate Guest Experiences: Be the go-to person for our guests, handling inquiries, resolving issues, and making sure every visit is memorable.
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- Drive Success: Manage staffing, scheduling, and inventory, while keeping an eye on budgets and ensuring we’re always operating efficiently
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- Champion Safety and Compliance: Ensure we meet all health, safety, and licensing regulations, keeping our team and guests safe.
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Why You’ll Love Working with Us:

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- Growth Opportunities: We believe in investing in our people. You’ll have access to ongoing training and development programs designed to help you grow into a top hospitality leader.
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- Close-Knit Culture: At Criterion Hotel, we work hard, support one another, and take pride in our unique community.
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- Heritage Location: Enjoy the perks of living and working in Rockhampton.
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- Recognition and Rewards: We celebrate our team’s achievements with regular recognition, incentives,



and opportunities for advancement.
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Mandatory Qualifications:

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- RMLV (Responsible Management of Licensed Venues): Required to ensure compliance with licensing regulations.
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- Approved Manager’s License: Necessary for managing licensed areas and ensuring legal operation.
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- RSA (Responsible Service of Alcohol): Essential for serving alcohol responsibly and adhering to legal requirements.
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- RSG (Responsible Service of Gambling): Required to oversee gambling activities in a responsible manner.
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- CLO (Customer Liaison Officer) Certification: Important for handling customer inquiries and complaints effectively, especially in a licensed venue.
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Note: If you do not currently hold all of the mandatory qualifications, you will be required to obtain them before commencing.

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What We’re Looking For:

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- A proven leader with experience in hospitality management.
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- Someone with a positive attitude who thrives in a close-knit, fast-paced environment
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- A team player who is passionate about delivering exceptional guest service.
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- Robust communication skills and the ability to solve problems on the go.
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- Flexibility to work evenings, weekends, and public holidays.
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- Knowledge of hospitality regulations and financial management.
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Join Our Team:

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If you’re passionate about hospitality and eager to grow your career in a supportive and unique environment, we’d love to hear from you! Apply now with your resume and a cover letter that tells us why you’re the perfect fit for Criterion Hotel in Rockhampton.

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📌 Duty Manager (Allenstown)
🏢 Waymark Hotels
📍 Allenstown