Job Description

Location: Melbourne (Hybrid) | Australia Focus (500+ Employee Organisations)

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Sell AI that actually transforms how organisations operate.

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At Synergy Enterprise Solutions , we help customers move beyond AI pilots into real, measurable outcomes that improve customer and employee experience, productivity, cost-to-serve and revenue.

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We design and deliver AI-powered service and workflow solutions across platforms including Zendesk,

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AWS (Connect + AI), Genesys and HubSpot spanning:

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- Voice AI & conversational automation
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- Agentic AI across CX and business workflows
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- Customer, employee and ITSM transformation
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What you'll do nn
- Drive new business growth across mid-market and enterprise organisations throughout Australia
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- Build and manage a portfolio of customers, identifying expansion and cross-sell opportunities over time
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- Generate pipeline through outbound activity, networking, referrals and our partner ecosystem
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- Engage senior stakeholders across CX, IT, Digital, Operations and Customer Service
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- Lead consultative sales processes focused on business outcomes rather than product features
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- Own opportunities end-to-end, from discovery and qualification through to close and handover
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What you bring nn
- Proven success winning new business and growing customer relationships
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- Experience selling CX, contact centre, SaaS, cloud or IT services solutions
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- Ability to navigate complex,



multi-stakeholder sales cycles
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- Strong commercial, discovery and consultative selling skills
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- Comfortable creating your own opportunities and building pipeline, rather than relying solely on inbound leads
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- Curious, adaptable and excited by AI, customer experience and emerging technologies
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Why Synergy Enterprise Solutions nn
- Sell cutting-edge AI and CX solutions with measurable business impact
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- Partnerships across AWS, Zendesk, Genesys, HubSpot and Twilio
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- Work alongside experienced CX, contact centre and AI specialists
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- High-autonomy culture where initiative, accountability and results are rewarded
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- Well-established business with great customers, combined with the agility, pace and entrepreneurial mindset of a smaller company
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Who thrives here n

This role is ideal for someone who enjoys building relationships, creating opportunities and helping customers solve meaningful business challenges. W e're looking for applicants comfortable taking ownership, opening doors, creating momentum, and owning outcomes. If you enjoy the challenge of winning new business while growing long-term customer relationships in a quick-moving AI and CX landscape, we'd love to talk.

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If you've built your career in highly structured environments with large support teams generating the majority of opportunities, this role may not be the right fit.

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📌 Enterprise Business Development Manager - AI & CX Transformation (Melbourne)
🏢 SYNERGY ENTERPRISE SOLUTIONS
📍 Melbourne