Job Description

CUSTOMER SERVICE / INTERNAL SALES | DERRIMUT, VIC

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Join a growing national business in a varied role combining customer service, administration and outbound sales.

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Cyklop Australia is a leading national supplier of industrial packaging consumables, supporting commercial and industrial distributors across Australia with high-quality strapping, steel and tape products.

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We are looking for a motivated Customer Service / Internal Sales professional to join our close-knit team in Derrimut. This is a full-time, on-site role working Monday to Friday, 8:00am – 4:00pm, with no weekend work and in office parking available.

About the Role n

You will play a key role across customer service, administration and outbound sales.

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Your responsibilities will include:

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- Processing and releasing customer invoices across our three national warehouses
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- Completing accurate data entry using Pronto ERP
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- Making outbound calls to targeted industrial and commercial businesses
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- Introducing customers to our range of strapping, steel and tape products
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- Qualifying leads and booking appointments for the external sales team
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- Responding to inbound customer calls and emails
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- Maintaining call lists, sales activity and customer records
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- Supporting the wider team with general administration
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About You n

To be successful in this role, you will bring:

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- Previous experience in customer service, internal sales, administration or a similar role
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- Confidence and resilience when making outbound calls and handling rejection
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- A professional and confident telephone manner
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- Strong communication and organisational skills
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- Excellent attention to detail and accurate data entry skills
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- The ability to manage high-volume activity while maintaining accuracy
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- Good computer skills, including Microsoft Word and Excel
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- Experience with Pronto ERP or a similar system will be highly regarded
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- Experience in packaging, industrial or distribution environments will be advantageous
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- Previous cold calling, lead generation or appointment-setting experience will be highly regarded
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Why Join Us? n

When you join Cyklop Australia, you will enjoy:

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- Competitive salary package plus superannuation
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- Monday to Friday, 8:00am – 4:00pm with no weekend work
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- Great work-life balance with an early finish
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- Stable, full-time employment opportunity
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- Supportive team environment with comprehensive onboarding
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- Convenient Derrimut location with on-site parking
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- Opportunity to develop your sales and customer service skills
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If you are confident on the phone, enjoy a fast-paced environment and are looking for a role that combines administration with outbound sales, we would love to hear from you.

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Cyklop Australia is an equal opportunity employer and welcomes applications from people of all backgrounds, experiences and identities.

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Prospective candidates will be required to provide proof of legal work rights and may be required to undertake relevant, role-appropriate pre-employment screening.

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If you require any reasonable adjustments to participate in the recruitment process at any stage, please let us know.

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