Job Description

Bubba Gump Shrimp Co., part of HBH Group, is a high-volume, high-profile, full table service restaurant operating 7 days a week for lunch and dinner, Bubba Gump is known worldwide and inspired by Forrest Gump, the brand delivers a fun, high-energy dining experience with bold seafood flavours and southern-style hospitality. HBH Group creates vibrant venues where people connect, celebrate, and enjoy memorable experiences and we're looking for passionate people to join our team!

The Role n

Reporting to the Group General Manager, you will oversee all aspects of venue operations, leading large teams across FOH, BOH, bar, and entertainment to deliver seamless, high-volume service and an immersive guest experience. This is a hands-on leadership role in a fast-paced, high-profile, environment.

Key Responsibilities Operations & Service n

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- Oversee daily operations across all departments
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- Ensure smooth, high-volume service during peak periods and events
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- Maintain venue readiness, procedures, and compliance
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Leadership & Team nn
- Recruit, train, and lead a large, diverse team
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- Manage rostering, performance, and team development
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- Lead from the floor during busy service
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Guest Experience & Brand nn
- Deliver a consistent, immersive themed experience
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- Manage VIPs, media, and high-profile guests
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- Resolve issues quickly while protecting brand reputation
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- Manage budgets, P&L;, labour, and cost controls
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- Drive revenue through events, promotions, and upselling
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- Monitor KPIs including sales, turnover,



and guest satisfaction
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Events & Entertainment nn
- Coordinate themed events and entertainment
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- Work with performers and production teams to deliver seamless experiences
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Stock, Safety & Compliance nn
- Oversee inventory, ordering, and supplier relationships
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- Maintain food safety, licensing, and venue compliance
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- Manage incidents and ensure safe operations
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About You nn
- Proven leadership in high-volume, rapid-paced venues
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- Experience managing large teams (40+ staff)
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- Strong operational, financial, and organisational skills
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- Confident communicator with a hands-on leadership style
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- Passion for hospitality and delivering exceptional guest experiences
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- Ability to perform under pressure in a dynamic environment
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Requirements nn
- Minimum 5 years’ restaurant/venue management experience
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- Robust background in high-volume, full table service
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- Current RSA & RMLV
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- Solid financial acumen (P&L;, labour, stock control)
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Highly Desirable nn
- Experience in themed or entertainment-driven venues
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- Events, launches, or media experience
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- Hospitality or Hotel Management diploma
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What We Offer n

Opportunity to lead a high-profile venue for a globally recognised brand

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- Strong career growth within a growing hospitality group
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- Competitive salary + staff perks and discounts
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- Fun, energetic, and supportive team culture
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- Team events, benefits, and salary sacrifice options
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📌 Venue Manager (Brisbane)
🏢 HBH Group
📍 Brisbane