Job Description

Now hiring — one role, one very good team

Be the person who makes a big decision feel easy. n

For most of our clients, a Not-So-Tiny House on Wheels isn't a purchase. It's a change of life. We're looking for a Client Liaison Officer to be their trusted point of contact — from the first phone call to the day they move in.

n

Read the role Role specification AH / CLO-01 Position Client Liaison Officer

n

Type: Full‑time — part‑time considered

n

Based: Display house, 7/1 Dairy Road, Fyshwick ACT

n

Arrangement: Hybrid — display house, home, occasional events

n

Must be Canberra-based, with a driver's licence

n

Adapt Homes Pty Ltd — Fyshwick, ACT

About us We build homes that adapt to how people actually want to live. n

Adapt Homes designs and delivers high-quality Not-So-Tiny Houses on Wheels from our workshop and display house in Fyshwick. Our range runs from the 14m² Bilby to the 40m² Kookaburra — mobile, modular, and built to strike the balance between conventional and tiny-house living.

n

We're a small, values-driven team. The people who come to us are often downsizing, helping a parent move closer, or finally building the life they've been planning for years. Those conversations matter, and they deserve someone positive on the other end of them.

n

That's the job.

Great homes need great communicators. n

This is a full‑time position, though we're genuinely open to part‑time for the right person.

n

You'll work across our display house on Dairy Road, from home, and at the occasional trade show, expo or market. Weekend events come up a few times a year — always planned well in advance, with time in lieu or penalty rates in line with our policy.

n

n
- Answer the phone like you mean it Be the warm first point of contact for enquiries by phone, email and CRM, with every enquiry tracked and followed up.
n




- Keep the pipeline moving Book display visits and consultations, prepare quotes and sales documents, and keep records accurate.
n
- Walk people through it Help prospective clients understand our homes, the options available, and what happens at each stage of the process.
n
- Show up and represent us Meet people face to face at the display house and at trade and market events around the region.
n
- Make the process better Pitch in on sales admin and help us improve how we work as we grow.
n

You don't need to have sold a house on wheels before. nn
- Genuine warmth with people — especially older Australians and their families working through a significant decision together.
n
- Strong written and spoken communication, and follow-through people can rely on.
n
- Comfortable with CRMs and digital tools, or quick to pick them up.
n
- Experience in sales, customer service or admin is valued, though we care more about how you are with people.
n
- Curious about tiny homes, sustainable living, or how well-designed small spaces work.
n
- A current driver's licence and willingness to travel occasionally for events.
n
- Canberra-based — this role needs someone who can be at the display house regularly.
n

A small team where the work is visibly yours. Real flexibility n

Hours and working arrangements we'll shape around your life, not the other way around. Part-time is genuinely on the table.

Variety, not a desk n

Some days at the display house with clients in front of you, some at home getting through the detail, some at a market with a coffee in hand.

Your work shapes it n

We're small enough that how you handle a first phone call becomes how Adapt Homes feels to every client after that.

n

Adapt Homes is an equal opportunity employer. We welcome applications from people of all backgrounds, and we're happy to adjust any part of our process — just let us know what would help.

#J-18808-Ljbffr

📌 Client Liaison Officer Full-time, part-time considered · Fyshwick ACT, hybrid (Canberra)
🏢 Adapt
📍 Canberra