Job Description

Are you an experienced, self-motivated professional with a passion for hospitality?

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Novotel Sydney Parramatta is currently hiring Guest Service Agents to join our dynamic team.

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Located just minutes from Parramatta CBD, our hotel caters to a diverse mix of business and leisure travelers. As a Guest Service Agent, you will play a vital role in creating exceptional first impressions and ensuring a seamless guest experience from arrival to departure.

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Key Responsibilities:

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- Provide a warm and professional welcome to all guests during check-in and check-out.
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- Handle guest inquiries, requests, and concerns promptly and effectively.
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- Manage reservations, room allocations, and guest profiles using the hotel system.
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- Maintain accurate records and ensure all guest information is handled with confidentiality.
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- Work collaboratively with other departments to ensure a smooth and consistent guest experience.
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- Adhere to all guest service standards, policies and procedures.
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What We're Looking For:

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- A proactive, responsible,



and adaptable attitude with a robust work ethic.
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- Previous experience in a housekeeping or similar role in the hospitality industry.
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- Exceptional customer service skills and a friendly demeanor.
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- Strong organizational and time management skills with attention to detail.
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- Excellent problem-solving and communication abilities (both written and verbal).
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- A commitment to workplace safety and compliance standards.
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- Professional personal presentation and grooming.
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What You'll Bring to the Role:

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- A warm, welcoming personality that enhances the guest experience.
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- A keen eye for detail and commitment to high service standards.
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- Flexibility to work a variety of shifts, including evenings, weekends, and public holidays.
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If you're ready to be part of an energetic team and deliver outstanding hospitality experiences, we'd love to hear from you!

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Apply now to join Novotel Sydney Parramatta and take the next step in your hospitality career.

📌 Guest Service Agent (Parramatta)
🏢 Novotel Sydney Parramatta
📍 Parramatta